ITSM Site Reliability Engineer

Description:

At Ameriprise, we are passionate about building solutions that solves problem's We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we're seeing an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we're searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction. 

Roles & Responsibilities:

• Ensure production system health, availability, and performance monitoring.
• Build and maintain infrastructure and application platforms with automation for scalability.
• Improve reliability, quality, and time-to-market through performance optimization and innovation.
• Provide operational support for large-scale distributed systems and collaborate with development teams for service improvements.
• Lead ITSM processes: Incident Management, with awareness of Change and Problem Management concepts.
• Drive problem resolution with short-term fixes and long-term solutions; manage Disaster Recovery with automation contributions. 

Skillset and Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Strong programming/scripting skills in languages such as Python, Java, C/C++, PowerShell, Ansible, or JavaScript.
• Experience with distributed systems and cloud platforms (preferably AWS).
• Knowledge of ITSM processes, including Incident Management and awareness of Change and Problem Management.
• Familiarity with monitoring, scheduling, and event management tools (e.g., Dynatrace, Tidal) and dashboard creation using tools like Grafana and ServiceNow.
• Understanding of Site Reliability Engineering (SRE) concepts and practices.
• Proactive in identifying issues, optimizing performance, and driving improvements.