Account Management Specialist

Job Description

We are looking for multiple Specialist, Account Management positions. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
• Collaborate with various stakeholders to ensure project delivered timely
• Collaborate  with internal departments to facilitate client need fulfillment

Qualifications

• 2-3 years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

Additional Information

What We Offer

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities 
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career