Regional Service Quality Specialist - Logistic

Job Title:

Regional Service Quality Specialist – Logistic

Summary:

In this role, you will be accountable for the local Customer Complaint Resolution Process, ensuring the timely and effective resolution of service quality-related issues, including failure modes such as short or incorrect shipments, damaged packaging, and labeling issues. You will analyze customer complaints and service quality performance to identify root causes and drive continuous process improvements that enhance operational excellence and customer satisfaction. Working closely with cross-functional internal teams and external partners, you will coordinate corrective and preventive actions, support quality initiatives, and ensure the consistent delivery of high-quality service while continuously improving service quality results.

Responsibilities Include:

• Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives
• Work with business and functional teams to improve the process execution in line with service quality standards.
• Handling customer complaints and quality-related customer inquiries to ensure a focus on the Customer Culture across all functional departments supporting these processes.
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints. Follow up on compliance of day to day warehouse and logistic processes with service quality standards

#LI-KG1

Qualifications:

The following are required for the role

• 3-5 years of experience in logistics day to day business
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction.
• Proven strong customer advocate
• SAP knowledge
• Good communication and interpersonal skills

The following are preferred for the role

• Silicone product/application knowledge preferred
• Six Sigma knowledge （e.g. White Belt）

What We Offer:

Base Pay Range: $66.300 - $97.240

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance. 

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.  

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage. 

• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.  

• Short term disability with 100%  base salary coverage. 

• Company funded counseling (EAP) and assistance finding care for children, parents, or pets. 

• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service. 

• 401k savings plan with 5% employer match plus additional contribution based on years of service. 

• Student debt pay-off program. 

• Professional development programs and courses. 

• Wellness programs and financial education. 

Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation. 

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