Operations Manager
Société Générale de Surveillance
Operations Manager
Société Générale de Surveillance
Testing, inspection, and certification services globally
Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure.
• Ensure inspection operations are further enhanced as per SGS policy and client requirements.
• Monitor scheduling of inspections and ensure execution is done as per client’s SOP with available resources.
• Maintain high LC by continuously monitoring expense against revenue.
• Maintain daily activities of staff and other resources to optimize expenses and profitability.
• Assist in developing existing and new business through regular client contacts and satisfaction.
• Monitor performance and investigate any problems/complaints with a view to improvement of operations to ‘zero defect ‘as the ultimate goal.
• Act as interface between client and execution team. Work closely with SGS overseas offices.
• Communicate and coordinate with clients and handle their claims and complaints.
• Maintain quality level in department and ensure key performance indicators are strictly followed.
• Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
• Approve certificates, reports and invoices, as required within specified timeframe.
• Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action.
• Draft, negotiate and secure contracts for local and international clients
• Manage pre and post contract commercial issues, including credit and collection
• Manage operations to ensure adequate efficiency, productivity and the best quality of execution
• Ensure timely and accurate reporting to customers
• Responsible for handling the complaints in coordination with the location Manager and Quality Manager.
• Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
• Lead, coach and develop branch inspection team.
• Apply discipline and grievance procedure according to the company’s policies and guidelines.
• Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.
• Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements.
Salary : INR 9 – 11 Lacs
Testing, inspection, and certification services globally
SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.
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