Program Manager - Content Design, Last Mile Learning and Development

Description

The Last Mile Learning & Development (L&D) Content team is seeking a Program Manager with Content Design experience. This role owns the end-to-end content lifecycle for training that supports Last Mile Operations, from associates through all levels of leadership.

As a Program Manager in the Last Mile Content team, you will create, maintain, and optimize instructional content across multiple modalities, including Umbrella modules, Mini IAT (MIAT), LEARN e-learnings, Canva-based materials, and more. You will operate in a sprint-based methodology with t-shirt-sized SLAs ranging from one to 15 days, partnering with subject matter experts, program teams, and 3P vendors to deliver timely, high-quality training that drives measurable improvements in safety, quality, and productivity.

The ideal candidate is a self-starter with strong instructional design skills, experience building training content at scale, and the ability to balance multiple concurrent projects in a fast-paced operations environment. Experience with Articulate 360, Storyline, LMS platforms, and data-driven content optimization is required.

Key job responsibilities
- Designing and developing instructional content aligned to adult learning principles and Content Design Standards (CDS)
- Managing content intake, scoping, and delivery through Asana sprint planning
- Maintaining and updating existing content to reflect network process changes, ensuring accuracy and compliance with SOPs
- Continuously identify ways to optimize efficiency in how training is developed, delivered, and maintained at scale, taking on broader initiatives spanning document writing, content development, piloting, impact measurement, change management, and network expansion
- Manage stakeholder relationships across program teams, subject matter experts, vendors, and cross-functional partners to align on requirements, timelines, and deliverables
- Partnering with vendors and cross-functional teams on animation, translation, and complex builds
- Contributing to team goals of 90%+ on-time delivery, 90%+ First Pass Yield (FPY), and 4.0+ customer satisfaction (CSAT)
- Supporting localization, content consolidation, and the team's transition toward AI-assisted content development

A day in the life
Your day will be a dynamic blend of creative design, strategic planning, and collaborative problem-solving. You'll design comprehensive learning programs, translating complex operational knowledge into clear, accessible content across multiple formats and platforms. You'll continuously look for ways to optimize efficiency in how training is developed, delivered, and maintained at scale. As you grow, you may take on broader initiatives spanning document writing, content development, piloting, impact measurement, change management, and network expansion, shaping the programs and mechanisms that drive measurable operational impact across Last Mile.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Our Last Mile Training team is dedicated to developing world-class learning experiences that support the growth and success of our frontline leaders in NA Last Mile Operations. We believe in creating training that is not just informative, but transformative, helping our associates develop skills that extend far beyond their current roles

We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback. We are dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.

Basic Qualifications

- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience designing and developing training materials in all modalities including ILT, e-learning and video
- Experience with multimedia content creation, or experience with Learning Management Systems (LMS)
- 3+ years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise)
- 1+ years of experience creating visual training assets and designs using Canva

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
- Experience managing content projects of varying complexity, conducting content review and overseeing localization
- Experience in AI-powered content creation tools and workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.