Patient Support Program Nurse

Position: Patient Support Program Nurse

Location: UAE

Position Purpose

The Patient Support Nurse provides comprehensive nursing care in the community setting that assists patients to achieve optimum health and quality of life in situations of chronic disease.  The Patient Support Nurse is responsible for the provision and management of effective nursing care to individuals and/or families in the community or in-Patient Support Programs, combing advanced clinical practice, patient education, and community engagement.. The Patient Support Nurse will play a key role in designing and implementing training, patient-centered initiatives, and quality improvement projects across multiple focus areas. The Nurse works in adherence to the Policies and Procedures set by Axios International and works in accordance with established standards of nursing practices according to local and international rules and regulations. 

Duties and Responsibilities

Based on the agreed-upon services and workflow, the Patient Support Nurse provides skilled nursing services in accordance with the orders of a physician and under a plan of care. Duties include but not limited to:

• Place the patient at the center of every interaction — listen carefully, respect their preferences, involve them in decisions, and provide care with dignity and compassion.
• Deliver and coordinate patient and HCP education programs across various clinical specialties.
• Support the development of workshops, microlearning modules, and experiential learning activities.
• Assist in designing and implementing care pathways that improve treatment adherence and patient outcomes.
• Provide input into the creation of evidence-based protocols and patient resources.
• Enhance patient communication strategies and promote culturally competent care.
• Facilitate training for staff on emotional intelligence, active listening, and shared decision-making.
• Participate in patient-experience improvement projects, including patient journey mapping and co-design activities.
• Support the development of nurse-led innovation and research projects.
• Collaborate with multidisciplinary teams to plan, implement, and evaluate healthcare projects.
• Coordinate with national and international nursing associations and professional bodies.
• Assist with continuing professional development (CPD) accreditation processes.
• Stay updated with global best practices and integrate them into local programs.
• Conduct initial home assessments, review medical history, evaluate the home environment, and develop individualized care plans.
• Perform regular telephonic or virtual follow-ups to monitor progress and adjust care plans as needed.
• Monitor vital signs (blood pressure, heart rate, temperature, oxygen saturation) and blood glucose levels.
• Administer medications safely via multiple routes (oral, IV, IM, SC injections, infusions, inhalations, rectal) and monitor for side effects.
• Manage pain using validated scales and support both acute and chronic pain interventions.
• Provide wound care (assessment, dressing changes, infection prevention) and basic cardiac assessments.
• Operate and teach patients/families about home medical equipment (glucometers, oxygen therapy, infusion pumps).
• Educate and counsel patients and families on disease management, treatment adherence, and self-care strategies.
• Provide health education and emotional support to caregivers, including mental health/depression screenings and referrals when needed.
• Promote lifestyle modifications, safety measures, and infection control practices in the home.
• Act as a liaison between patients, families, physicians, and other healthcare providers to ensure continuity of care.
• Refer to community services and specialist care when appropriate.
• Document all care activities accurately and maintain confidentiality in compliance with regulations.
• Demonstrate cultural sensitivity and advocate for patients’ rights and needs.
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
• Additional duties as assigned

Organizational Responsibilities

• Reflecting and interpreting the Axios Vision, Mission and Core Values in his/her own work with enthusiasm and commitment
• Acting in accordance with relevant legislation and company Policies, Standards and Procedures
• Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients
• Understanding his/her role and responsibility in maintaining a safe workplace and reducing workplace injuries
• Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, distributors, pharmacies, and patients
• Working closely with the Axios UAE staff to implement the required service(s) for the enrolled patients in the program(s)
• Carrying out home visits for patient care as required
• Conduct physical physician visits to provide patient updates and collect feedback
• Liaise with local labs and coordinate patients diagnostic testing requests and results 
• Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios UEA staff in “real time” as patients proceed through the program
• Maintaining and updating electronic program files, including patient and quality assurance data
• Conducting administrative duties for the office
• Manage part time Nurses, if needed

Relationships

• Work closely with the Line Manager and the assigned projects team. 
• Work with the related divisions of Axios.
• Maintain ongoing and frequent communication with Axios staff. 
• External Partners.

Competencies

• Application of job Knowledge
• Concern for Order and Quality
• Adaptability and flexibility
• Dependability
• Teamwork

Educational Background and Experience

• A BS Degree in Nursing is required with at least 2 years working experience in a healthcare setting
• Must be a licensed nurse with evidence from the Ministry of Health/DHA/DOH and be enrolled in the syndicate of nurses in UAE.
• Excellent command of English with a demonstrated clinical nursing knowledge and experience in providing direct patient care
• Experience in Oncology is an advantage.

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
• Flexibility in ability to travel as well as working hours is essential