IT Support Technician
About the job
- The candidate should have 1–3 years of technical support experience, education, certifications, or a combination.
- The candidate should have procedural knowledge and hands-on experience with initial setup and configuration, driver and software upgrades, operating system and application support, end-user knowledge transfer, system imaging, and Active Directory.
- Assist teachers in improving learning through technology integration and incorporating technological hardware and software into classrooms.
- Facilitate effective use of technology in the classroom and school environment, and provide direct support to staff in conjunction with the technology department and administration.
- Independently resolve routine and less complex user problems, and coordinate with technology staff or a supervisor to resolve more complex issues.
- Support PCs and peripherals, including computers, Chromebooks, document cameras, interactive whiteboards, and printers; perform hardware repair and replacement, initial setup and configuration, driver and software upgrades, operating system and application support, and help-desk ticket remediation.
- Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments is highly desired.
About the company
NRI helps organizations transform through strategy and IT implementation by combining consulting, systems integration, and managed services. Its approach, called Navigation x Solution, guides clients from problem discovery to deployment and ongoing system management, with offerings delivered as projects and recurring managed services such as monitoring, backup, and helpdesk. The North American arm, NRI-NA, adds regional focus while tapping the global network and leveraging its heritage as Japan’s first private think tank to link research with implementation. Its goal is to deliver clear digital transformation outcomes and sustained value through integrated services and strong vendor partnerships with companies like Microsoft and Cisco.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
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Simplify's Take
What believers are saying
- NRI raised FY2028 targets to ¥950 billion revenue and ¥200 billion operating profit.
- April 2026 results showed revenue up 6.5% despite impairment noise.
- NRI expanded North American leadership in April 2026 with Steven Rivera as CRO.
What critics are saying
- FY2026 saw ¥19.9 billion Core BTS impairment and ¥97.0 billion total charges.
- NRI completed North America and Australia workforce reductions in FY2026, signaling integration pain.
- If overseas goodwill keeps deteriorating, NRI's acquisition strategy destroys capital and ROE.
What makes NRI unique
- NRI-NA fuses consulting, systems integration, and managed services under one operating model.
- NRI-NA leverages Japanese parent cyber expertise across North America and Australia.
- NRI's 2026 reorganization consolidates NRI-ITSA, NRI SecureTechnologies, and Core BTS.
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