Director Change Management

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a hands-on Director, Change Management on our Procurement team to drive the continued rollout and adoption of enterprise Source-to-Pay (S2P) solutions across the procurement organization, including change management support for the Strategic Sourcing Group (SSG). This is a highly execution-focused role that partners closely with the VP and key business stakeholders to accelerate adoption, embed new ways of working, and ensure sustained value realization from deployed technology.

Key Responsibilities

• Own day-to-day change execution across S2P initiatives
• Develop and deliver targeted communications to drive clarity, alignment, and engagement
• Design and facilitate role-based training for end users and suppliers
• Conduct impact assessments and translate into actionable plans
• Partner closely with procurement leaders to drive adoption and address resistance in real time
• Track adoption metrics and adjust approach to improve outcomes
• Serve as the primary point of contact for change across the program

Change Management: Lead Change Management initiatives by demonstrating comprehensive understanding of Prosci methodology, to employ ADKAR systematic approach to adoption, communication, and training.

Project Management: Align Change milestones with Broadridge PMO through regular updates and collaboration to establish milestones and communicate to executive steering committee.

Employee Training: Facilitate, schedule, and organize stakeholder and role specific training.

Organizational Skill: Demonstrate knowledge of Broadridge organization, Fintech companies and impacted stakeholders.

Technical Expertise: Leverage understanding of procurement processes, procurement technology and sourcing models

Leadership: Provide direction, identify change impact risks, and develop creative solutions to meet adoption goals.

Management: Manage internal and external stakeholders, promoting collaboration garnering buy-in to strategic objectives.

Communications: Coordinate enterprise-wide communications and align communication channels through stakeholder segmentation.

Collaboration: Coordinate regular change update meetings with business leaders to create transparency across project while developing solutions to achieve objectives.

What Success Looks Like:

• Strong user adoption and engagement across procurement workflows
• Clear, consistent communication across stakeholder groups
• Business teams confident in new processes and tools
• Minimal disruption to day-to-day operations

Ideal Candidate Profile - Skills/Competencies:

• 7–12 years experience in enterprise change management, preferably in procurement or S2P environments
• Proven ability to operate independently and drive execution in a fast-paced environment
• Experience supporting ERP or cloud procurement platforms (e.g., Coupa, SAP Ariba, Zycus)
• Strong communicator who can influence stakeholders at all levels
• Hands-on execution, comfortable as a “player-coach” and change resource on a program
• Analytical/ Problem Solving Skills
• Proficient in Microsoft Office Suite
• Strong process management skills
• Project Management Experience
• Lean Six Sigma
• Process Mapping Expertise
• Ability to Create Standard Operating Procedures
• Strong team player, with the innate ability to build and maintain strong cross-functional relationships
• Bachelor’s degree from a four-year college or university in a related field (preferred).
• Change Management Certified
• A solid understanding of how people go through a change and the change process; experience with ADKAR is a plus.

Compensation Range: The salary range for this position is between $140,000.00- $175,000.00 USD.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].