Premium Operations Associate - Medical Stop Loss

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Job Description

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

The A&H MBU takes a full-spectrum approach to designing and servicing a robust slate of products tailored to needs in Employer Stop Loss & Excess Medical; and Ancillary, Life & Supplemental benefits. Our diversified business model includes program partnerships as well as direct sales in Employer Stop Loss. At year-end 2025, the MBU recorded over $1B in gross premium written.

Information about the Role, Line of Business and Team:

The Premium Operations Associate is responsible for managing outgoing premium activities including refunds, commissions, and claims payments. This role maintains essential registers, supports onboarding of producers and brokers, performs compliance tasks such as OFAC checks, and responds to internal and external inquiries regarding outgoing premium activity. The Associate plays a hands‑on role in ensuring accurate and timely execution of payments, supporting reconciliation processes, and contributing to operational efficiency and compliance across the business unit. 

What you will do:

• Prepare all deposited checks for entry into the accounting system
• Process premium refunds, claims refund deposits, and commission refunds/payments
• Run and maintain monthly claims and commission registers
• Process claims and commission checks/ACHs and ensure accurate tracking of outstanding items
• Respond to internal and external inquiries regarding commissions, claims, and other outgoing premium items
• Support new business onboarding for producers/brokers, including OFAC reporting
• Maintain premium journal notes and client contact cheat sheets
• Assist with reconciliation research as needed
• Support the Lead with workflow execution during peak periods or complex cases
• Other duties as assigned

What YOU will bring to C&F:

• High school diploma/GED required.
• Bachelor’s degree in accounting or related field from an accredited college or university or equivalent experience preferred; 
• 3+ years of experience, preferably in premium accounting or related finance role
• Proficiency in MS Office and premium accounting systems
• Strong analytical and problem‑solving skills, particularly in resolving discrepancies
• Excellent organizational and time‑management abilities with strong attention to detail
• Strong communication skills for partner interactions and cross‑functional collaboration
• Ability to manage multiple tasks independently while maintaining accuracy
• A proactive, business‑focused mindset and commitment to service excellence
• High ethical standards and professional conduct

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $38,300.00 to a maximum of $56,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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