Wing Assistant

Subscription-based virtual assistant services for businesses

Customer Success & Account Manager - AI Agents

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in MalaysiaNo salary listed

About the Job

Requirements

At least 2 years in a customer-facing B2B software role.
Experience managing customer accounts independently.
Excellent spoken and written English.
Experience configuring software independently.
Strong technical comfort troubleshooting configuration issues.
Strong follow-through.
Ability to track the status of all important accounts in an organized manner.
Experience with retention, renewal, and expansion conversations.
Genuine curiosity about AI and its applications in business.
Ability to work US business hours consistently.

Responsibilities

Own a book of customers and track what is live, blocked, broken, unresolved, at risk, or an opportunity to grow.
Act quickly on customer questions, open items, implementation blockers, engineering escalations, and commercial conversations.
Take customers live by understanding their workflows, configuring their AI agents, connecting systems, and testing end to end before launch.
Configure AI agents using prompts, flows, transfer and escalation rules, and other product settings.
Troubleshoot problems independently by reproducing them, inspecting configurations, and fixing issues before escalating.
Provide engineering with clear reproduction steps, customer impact, and urgency when escalating issues.
Personally test solutions before informing customers that issues are fixed.
Conduct onboarding, troubleshooting, and expansion calls with customers.
Identify churn risks early and protect account health and revenue.
Identify additional workflows or processes Central can automate to grow accounts.
Provide feedback on recurring problems that should be automated.
Create playbooks and templates from recurring problems.
Communicate customer needs to the product team and contribute feedback that shapes future product iterations.

Desired Qualifications

Background in workflow builders or no-code tools.
Familiarity with application programming interfaces or third-party integrations.
Experience with telephony systems such as Twilio or RingCentral.
Knowledge of healthcare operations or electronic health record systems.
Startup experience in an environment with changing priorities.
Experience with retention or upsell targets.
Experience building or automating projects using AI.

Salary Range: 0 to 0 (Currency: USD) (Pay period: per-year-salary)

About Central

Central builds AI agents that do real work for businesses. Our agents handle a variety of tasks, from answering phones to managing scheduling systems. As we expand into back-office workflows, we are seeking a dedicated Customer Success & Account Manager to ensure fast execution and customer satisfaction.

Responsibilities

Own a book of customers. Know what's live, what's blocked, what's broken, who's unhappy, what's unresolved, what's at risk, and where there is an opportunity to grow.
Move things the same day. Customer questions, open items, implementation blockers, engineering escalations, and commercial conversations should get action quickly.
Take customers live. Understand their workflow, configure their AI agent, connect systems, and test everything end to end before launch.
Configure AI agents yourself. Work with prompts, flows, transfer and escalation rules, and other product settings.
Troubleshoot before escalating. Reproduce problems, inspect configurations, and fix issues independently.
Own the handoff to engineering. Provide clear reproduction steps, customer impact, and urgency when escalating issues.
Verify the outcome. Test solutions personally before informing customers of fixes.
Be on the phone. Conduct onboarding, troubleshooting, and expansion calls actively.
Protect revenue. Spot churn risks early and ensure accounts remain healthy.
Grow accounts. Identify additional workflows or processes that Central can automate.
Help shape the product. Provide feedback on recurring problems that should be automated.
Document what you learn. Create playbooks and templates from recurring problems.

Requirements

2+ years in a customer-facing B2B software role.
Experience managing customer accounts independently.
Excellent spoken and written English.
Experience configuring software independently.
Strong technical comfort to troubleshoot configuration issues.
Extremely strong follow-through.
Organized to track the status of all important accounts.
Experience with retention, renewal, and expansion conversations.
Genuine curiosity about AI and its applications in business.
Able to work US business hours consistently.

Nice to Have

Background in workflow builders or no-code tools.
Familiarity with APIs or third-party integrations.
Experience with telephony systems like Twilio or RingCentral.
Knowledge of healthcare operations or EHR systems.
Startup experience with changing priorities.
Experience with retention or upsell targets.
Experience building or automating projects using AI.

About the Role

In this role, you will be at the forefront of customer interaction, ensuring that their experiences with our AI agents are smooth and effective. Your ability to act quickly and decisively will be crucial as you manage customer accounts and navigate obstacles.Central expects a dynamic environment where your contributions directly impact customer satisfaction and product development. You'll play a vital role in communicating customer needs back to the product team, helping shape future iterations of our services.As we continue to expand, your insights and proactive engagement will help guide the direction of Central's growth, making this a unique opportunity to influence the future of AI solutions in business operations.

Benefits

Fully remote work environment.
Opportunity to work with cutting-edge AI technology.
Professional development and growth opportunities.
Collaborative and dynamic company culture.
Exposure to diverse customer workflows and industry challenges.
Contribute directly to product development based on customer feedback.

Central is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds.

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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