Product Owner - Mobile Platform

Job Title: Product Owner - Mobile Platform

Function: Digital Innovation & Technology

Location: Powai, Mumbai

1. Role

Own and continuously evolve the complete Mobile Application portfolio of Lauritz Knudsen — driving a unified, scalable, secure, and consistent mobile experience across customer, channel, internal, IoT, and commerce applications. The role is the single enterprise-level owner accountable for the strategy, governance, delivery, operations, and performance of every LK-EA mobile app on Android and iOS.

2. Organizational Context & Scope

• Portfolio owned: SmartComm / IoT Device Apps, Loyalty App, E-Commerce App, Internal CRM App, DMS (Distributor/Dealer) App, EV Charging App, Website/Companion App, and future/new mobile applications.
• Business impact: Mobile is the primary engagement channel for customers, channel partners, technicians, distributors, and IoT devices — directly influencing loyalty, commerce, channel productivity, and IoT outcomes.
• Reach: Multi-vendor, multi-app, cross-platform (Android + iOS + hybrid) portfolio integrated with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers.

3. Key Accountabilities

1. Enterprise Mobile Portfolio Ownership — Own strategy, roadmap, governance, and performance of the entire LK-EA mobile app portfolio; define a unified mobile platform vision, shared architecture, and reusable design system; prioritize investments aligned to business, customer, and channel objectives.
2. Product & Experience Governance — Own end-to-end lifecycle (discovery → design → build → release → hypercare → AMC); ensure consistent UX, navigation, branding, and interaction standards; drive personalization, engagement, retention, and conversion.
3. Cross-App Platform Standardization — Establish common mobile framework, shared components, SDKs, API contracts; enable faster onboarding of new apps through reusable, product-agnostic architecture; govern versioning, release cadence, platform consistency across Android & iOS.
4. Identity, Security & Compliance — Govern unified login (Auth0/CIAM), SSO, MFA, biometric auth; ensure Schneider IT security, encryption, and India DPDP Act compliance; embed secure design, access control, and accessibility standards.
5. Analytics, Engagement & Notifications — Own mobile analytics, adoption metrics, engagement dashboards; govern unified push framework (APNs/FCM) and lifecycle messaging; drive data-driven decisions for usage, retention, and business outcomes.
6. Architecture, Integrations & Delivery Governance — Govern integrations with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers; review vendor architecture for scalability, performance, security, maintainability. Provide direct engineering leadership for developers/testers and enforce CI/CD, release quality, defect closure.
7. People, Vendor & Stakeholder Leadership — Directly lead Mobile Developers, QA, and UI/UX teams; lead multiple mobile development vendors across backlog, sprints, UAT, releases, App/Play Store, and AMC; interface with Business, Sales, Channel, Marketing, IT, Security, IoT, and vendors; present portfolio roadmap, performance, and adoption metrics to leadership.

4. Ownership Scope (Domain-Specific)

SmartComm / IoT Device Apps · Loyalty App · E-Commerce App · Internal CRM App · DMS App · EV Charging App · Website / Companion App · Future mobile apps · Shared SDKs, design system, notification framework, CIAM identity layer.

5. Required Education & Experience

• Education:E./B.Tech (CS, IT, Electronics, or related); MBA / Product certification preferred.
• Experience: 10+ years total, with 5+ years in Mobile Product Ownership or Digital Platforms, including experience owning multiple apps and leading vendor teams at enterprise scale — plus proven people-management of Mobile Developers, QA/Test Engineers, and UI/UX.

6. Technical Competencies

• Mobile Platforms: Enterprise Mobile Portfolio Ownership · Android & iOS · Native / Cross-Platform (Flutter, React Native) · App Store & Play Store management
• Architecture & Cloud: REST APIs · Microservices · Shared SDKs · AWS · MongoDB · DevSecOps awareness
• Domain Apps: Loyalty · E-Commerce · CRM · DMS · EV Charging · IoT · Companion Apps
• Identity & Security: Auth0 / CIAM · SSO · OAuth2 / OIDC · MFA & Biometric · DPDP · OWASP MASVS
• Analytics & Engagement: Mobile Analytics · APNs / FCM Push · Firebase · Crash / Performance Monitoring
• Delivery Tools: Jira · Confluence · GitHub / Git · CI/CD · Agile / Scrum · Release Governance
• Integrations: SFDC · SFMC · SmartComm Hub · E-Com · DMS · Notification Services

7. Leadership Competencies

Customer Centricity · Strategic Thinking · Product Mindset · Ownership & Accountability · Portfolio Management · People Leadership & Coaching · Stakeholder Management · Data-Driven Decision-Making · Collaboration & Influence · Continuous Improvement

8. Key Performance Indicators

1. Portfolio stability, crash-free rate & performance
2. App Store / Play Store ratings & adoption across apps
3. Active users, engagement & retention metrics
4. Standardization & reuse across apps (shared components/SDKs)
5. Release quality, SLA adherence & vendor performance
6. Security & compliance posture across the portfolio
7. Business impact (loyalty, commerce, channel, IoT outcomes)

9. Stakeholder Ecosystem

• Internal: Business, Sales, Channel, Marketing, Product, IT, Cybersecurity, IoT, Analytics, Leadership
• External: Mobile development vendors, UX partners, testing vendors, App Store & Play Store, notification providers (APNs/FCM), AMC partners

10. Success in the First 12 Months

• Publish and land a single mobile-platform blueprint (shared SDK, design system, CIAM, notification framework) applicable to all portfolio apps.
• Consolidate vendors and delivery cadence into a governed release calendar with SLA-backed quality gates.
• Improve crash-free rate, app store ratings, and unified engagement metrics on the top 3 apps.
• Deliver first cross-app reuse win (e.g., unified login rolled out across ≥3 apps).

What's in it for me?

• Lead products that directly impact customers and drive business success
• Work with a collaborative, forward-thinking team that values innovation and expertise
• Access to professional development, mentorship, and cutting-edge technologies
• Flexible work options designed to support your personal and professional goals

Bring your product leadership to a team that's ready to achieve great things together — apply now!

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