OKX

Venture capital for blockchain startups

IT Support Engineer

IT Service Desk & End User SupportUpdated on Nov 10

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

A bachelor's degree or above is required; computer science, software engineering, networking or related majors are preferred.
At least 3 years of experience in IT support, IT engineering or a similar hands-on technical role is required; experience in large IT companies is preferred.
Hands-on experience operating and maintaining Windows, macOS, Wi-Fi, VPN and smart office systems is required.
Basic knowledge of servers, networking, audio-visual systems and electrical principles is required, including Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, Wi-Fi controllers, firewalls and VPN.
Strong Python or equivalent-language software engineering ability, plus PowerShell or Bash, Git and code review skills are required. Candidates must be able to build, test, document and maintain internal tools and REST API integrations, and share a portfolio, GitHub profile or examples of tools they have built.
Daily use of AI assistants such as Claude or ChatGPT with effective prompting skills, and practical experience building AI agents, AI skills or MCP integrations, are required.
Ability to work directly with business stakeholders to turn unclear requirements into practical solutions and to present and train non-technical users is required.
Fluency in spoken Malay, English and Mandarin is required.
Flexibility to work evenings and weekends when needed and to travel to regional offices is required.
Experience in large IT companies is preferred.

Responsibilities

Operate and maintain company laptops, primarily macOS and also Windows, mobile devices running iOS and Android, IP phones and other desktop IT equipment.
Handle device imaging and setup; software and hardware installation, configuration, updates, maintenance, troubleshooting and issue resolution.
Create and maintain IT knowledge-sharing documents, standard operating procedures and the service desk knowledge base, and improve employees' IT service experience and satisfaction.
Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV and access control.
Support server room operations, structured cabling, UPS systems, switches, access points and routine inspections.
Test and monitor office Wi-Fi, wired networks and VPN connections daily; troubleshoot network issues; and track infrastructure availability and performance through dashboards and alerts.
Support regional offices with IT rollouts, new office setups and on-site project delivery, travelling when required.
Implement Global IT strategies, technical standards, guidelines and solutions.
Manage vendor relationships and coordinate equipment procurement, installation, maintenance and technical support with external service providers.
Identify valuable AI and automation opportunities with teams across the business and deliver them end to end.
Build, test and maintain internal tools, AI agents, AI skills and MCP integrations against REST APIs.
Use AI to improve troubleshooting, ticket handling, documentation and reporting, and measure the impact.
Drive adoption through demonstrations, training and hands-on support, especially for non-technical colleagues.

Desired Qualifications

A major in computer science, software engineering, networking or a related field is preferred.
Experience in large IT companies is preferred.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Endpoint & End-User Support

Run the daily operation and maintenance of company laptops (macOS first, plus Windows), mobile devices (iOS and Android), IP phones and other desktop IT equipment.
Handle device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting and issue resolution.
Create and maintain IT knowledge-sharing documents, SOPs and the service desk knowledge base, and keep improving employees' IT service experience and satisfaction.

Office IT & Infrastructure

Maintain office IT systems: IP phones, video conferencing and wireless presentation systems, printers, CCTV and access control.
Support server room operations, structured cabling, UPS systems, switches, access points and routine inspections.
Test and monitor office Wi-Fi, wired networks and VPN connections daily, troubleshoot network issues, and track infrastructure availability and performance through dashboards and alerts.

Regional Support & Vendors

Support regional offices with IT rollouts, new office setups and on-site project delivery, travelling when required.
Implement Global IT strategies, technical standards, guidelines and solutions.
Manage vendor relationships and coordinate equipment procurement, installation, maintenance and technical support with external service providers.

AI & Automation

Work with teams across the business to find valuable AI and automation opportunities, and deliver them end to end.
Build, test and maintain internal tools, AI agents, AI skills and MCP integrations against REST APIs.
Use AI to improve troubleshooting, ticket handling, documentation and reporting, and measure the impact.
Drive adoption through demos, training and hands-on support, especially for non-technical colleagues.

What We Look For In You

Bachelor's degree or above; computer science, software engineering, networking or related majors preferred.
3+ years in IT support, IT engineering or a similar hands-on technical role. Experience in large IT companies preferred.
Hands-on operation and maintenance experience across Windows, macOS, Wi-Fi, VPN and smart office systems.
Basic knowledge of servers, networking, audio-visual systems and electrical principles, including Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN.
Software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash, comfortable with Git and code review, able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.
Hands-on AI practitioner: a daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations.
Comfortable working directly with business stakeholders to turn unclear requirements into practical solutions, and able to present and train non-technical users. Strong communication, presentation and facilitation skills.
Proactive problem-solver who works well independently and with others, with flexibility on working hours (including evenings and weekends when needed) and on travel to regional offices.
Fluent in spoken Malay, English and Mandarin.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About the Company

OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2017

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