Pulse Games

Mobile platform with skill-based cash tournaments

VIP Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

At least 3 years of experience in VIP Management or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports.
Strong understanding of VIP player behavior, retention, and engagement, with experience managing high-value player relationships and delivering personalized service.
Ability to work with player data and use insights to guide communication, rewards, and retention initiatives.
Ability to handle sensitive or high-priority player issues calmly and professionally.
Ability to work independently in a fast-moving environment.
Excellent written and spoken English.
Availability to work primarily in US time zones and occasionally on weekends when needed.

Responsibilities

Own a portfolio of VIP players, build long-term relationships, and act as their primary point of contact.
Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
Work with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements.
Improve the VIP experience, processes, and overall player journey.

VIP Manager

Pulse Games · United States (Remote) · Full-time · Posted 2026-08-19

Workplace: remote

Department: Customer Support

Description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. As a fully remote team, we work across different locations, turning our shared passion into unforgettable gaming experiences.

We are looking for a VIP Manager to join our team and own the experience of our highest-value players. You’ll build strong, long-term relationships with VIP players, understand their needs and playing behavior, and create personalized experiences that drive engagement, retention, and loyalty.

This is a hands-on role for someone who understands the real-money gaming space, enjoys building genuine player relationships, and knows how to combine great service with a data-driven approach.

What You'll Do

Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact.
Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements
Continuously look for ways to improve the VIP experience, processes, and overall player journey

What We're Looking for

3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service.
Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives
Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally
Strong ownership mindset and ability to work independently in a fast-moving environment
Excellent written and spoken English, with strong communication and relationship-building skills.
Availability to work primarily in US time zones and occasionally on weekends when needed.

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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Apply at Pulse Games

About the Company

Pulse Games

Mobile platform with skill-based cash tournaments

Pulse Games runs a mobile platform for skill-based competitive gaming where players can win real money. It uses an advanced matchmaking system to pair opponents of similar skill for fair matches and offers both free-to-play and paid cash tournaments. Payments are processed securely through partners like PayPal, Visa, and Mastercard with PCI DSS compliance, and the platform takes a rake from prize pools. The games focus on 2-player competitive board titles that are cross-platform and mobile-friendly, with a league system that advances players from Bronze to Master based on performance and seasonal leaderboards. Its goal is to provide a real-time competitive gaming space with monetization options and a clear ranking ecosystem for players.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2024

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