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Carilion Clinic

Non-profit health system delivering comprehensive care

Clinical Associate - Emergency Department

Clinical Support & Patient AdministrationPosted on Nov 11
Full-timeRoanoke, VA, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Employees working in a Critical Access Area must have completed a Nursing Assistant course, either previously or through Carilion.
  • Employees working in a monitored area must successfully complete Carilion's Monitor Technician courses.
  • Employees working in areas requiring phlebotomy or sheath skills must successfully complete Carilion's phlebotomy and sheath courses.
  • AHA BLS-HCP certification is required.
  • Effective interpersonal, communication, and teamwork skills are required.
  • The employee must be organized and self-motivated and must know office procedures and equipment.
  • The successful candidate must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks; some classes are online and the remaining classes are in person in Roanoke, Virginia.

Responsibilities

  • Perform clinical and clerical support and basic technical clinical services in delivering patient care as directed by licensed staff, physicians, or mid-level practitioners.
  • Provide basic clinical services related to patients' care, cleanliness, safety, and comfort, and perform other department- or unit-specific tasks.
  • Perform phlebotomy tasks when approved, properly certified, needed by the department, and authorized by leadership.
  • Use the electronic medical record competently and assist with chart audits.
  • Review medical records and provider orders.
  • Update demographics and insurance information; answer phones; schedule appointments; receive and relay messages; and enter refill requests.
  • Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff, providers, or mid-level practitioners.
  • Order department or unit supplies and equipment and stock and organize supplies.
  • Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
  • Clean unit-based equipment between patients and gather supplies needed to operate equipment.
  • Operate and maintain general office equipment.
  • Monitor waiting and break room cleanliness and conduct safety and environmental rounds.
  • Transport patients through the office or facility and transport supplies, specimens, and equipment as assigned.
  • Assist with regulatory compliance, including refrigerator, code cart, glucose meter, equipment room, and storage checks.
  • Provide basic nursing care and perform advanced technical skills according to established standards and applicable competencies.
  • Act as clerical support, receptionist, and unit resource for the healthcare team; on monitored units, function as a nursing assistant and monitor technician, and in Clinical Transport, provide basic patient care and function as a monitor technician.
  • On non-monitored units, perform decentralized phlebotomy, femoral arterial sheath removal, or nursing assistant duties when approved based on patient population and with the required consent.
  • Support department or unit staff scheduling, including lunch assignments.
  • Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
  • When competencies permit, manage admissions, transfers, and discharges; coordinate patient flow using department- or unit-specific software and the intranet; and schedule therapeutic and diagnostic procedures.
  • Welcome and assist patients and visitors, assist with registration, and represent the unit while adhering to the dress code and service standards.
  • Use appropriate telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals.
  • Receive and screen incoming calls through telephone and patient call systems, route calls appropriately, and accurately take messages.
  • Serve as a resource for department or unit software systems.
  • When assigned to Clinical Transport, independently transport patients, monitor their condition en route and during procedures, monitor and interpret EKG rhythms, and use the transportation algorithm to determine follow-up for emergent or urgent needs.
  • Participate in the sitter process when appropriately competent.
  • When assigned monitor technician duties, observe cardiac monitors; interpret and document rhythm patterns; report arrhythmias and significant rate or rhythm changes to the RN; complete monitor flow-sheet documentation; and apply monitoring equipment and ensure it functions correctly.
  • Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees.
  • Comply with company policies and procedures, ethical standards, and code of conduct, and support Carilion's mission, vision, and values.
  • When assigned transport technician duties, collaborate with RNs, physicians, and other clinical disciplines to meet the needs of patients transported between areas of care.
  • Continuously observe EKG monitors and patient status when assigned transport technician duties.
  • Maintain knowledge of clinical information systems and enter and retrieve data; input, maintain, and update the monitoring transport database.
  • Observe epilepsy-monitoring video, keep the camera focused on the patient, and notify the nurse of event alarms, new fidgeting or restlessness, tremor-like or repetitive motions, attempts to get out of bed without staff present, and sleeping on the stomach.
  • When assigned phlebotomy duties, obtain blood specimens using methods appropriate to the patient's age and condition, including venipuncture, finger puncture, or heel puncture.
  • When assigned phlebotomy duties, review physician orders for medical necessity or ABN information, verify questionable nomenclature or ordered laboratory tests, and process specimens for delivery to the laboratory.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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