Customer Service Executive

Job Description

Report to the Senior Manager, Customer Service, we are looking for a member to join the Customer Service team with responsibilities as follows:

1.  Coordinate and support the sales activities of the Sales & Export Division.

2.  Coordinate incoming Local/ Export orders and deliveries to customers with Operations & Logistics departments.

3.  Communication – Inform customer on timely & professional manner on the progress of their order

4. Attend sales/ production and any other meetings, if necessary.

5. Compile sales and delivery figures for analysis.

6.  Maintain accurate database on customers’/ inter-companies’ products and prices.

7. To ensure that sales documents are managed in a timely manner and handed over to accounts in the agreed time frame.

8.  To lead, coach and manage reporting staff in providing a high level of service for our customers.

9. Maintain filing system in a neat and tidy condition with regular updating and pruning.

10. To carry out reception duties during lunch hours on rotation basis.

11. Process credit/ debit note if necessary.

12. May need to rotate weekend duties with other Customer Service Executive/ Officer, if necessary.

13. To assist the Customer Service Manager in all required tasks or any other duties as instructed from time to time.

Qualifications

The ideal candidate should posses the following skills:

• Strong co-ordination skills
• Strong computer skills (MS Office)
• SAP S4 experience is an advantage   
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Empathetic and patient approach while interacting with customers.
• Ability to cohesively work and communicate with all peers.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.  
• G.C.E. “O” Level
• Computer literate 
• Min 2 years working experience in Customer Service.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.