Strategic Account Manager
Amazon
Strategic Account Manager
Amazon
Sells products online and rents cloud computing
More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
With increasing complexity of today’s ecommerce and rise of opportunities, the Strategic Account Services (SAS) program aims to leverage the full potential of each Amazon Seller in our Marketplace. These sellers span a wide range of categories from fashion to consumables. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Sellers to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, all Sellers integrated receive enhanced operational support by a separate team.
As a Marketplace Consultant, you strategically consult your own portfolio of Sellers independently. Your objective is to support and drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together. In addition, you will use your analytical know-how to proactively identify untapped potential of each Sellers. Additionally, you may also be responsible for recruiting and onboarding Sellers to this new service. You will work closely alongside colleagues in Europe, and have many opportunities to develop your career at Amazon.
Key job responsibilities
• Seller Management: Simultaneously manage a portfolio of 18 - 20 Sellers to develop individual strategies, manage timelines, expectations and owning communications.
• Run Business Analyses: Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data.
• Consultancy: Use your comprehensive Amazon knowledge to leverage our solutions for Sellers objectives. Consult your Sellers on opportunities derived and potential business impact.
• Support Execution: Be a proficient sparring partner to your Seller guiding the execution of strategic plans, answer ad-hoc questions, and help overcome subject-specific challenges that appear along the way.
• Build relationships: Gain the trust of each managed Seller by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders.
• Coach: Dedicate time to educate each Seller about Amazon’s solutions and news to enhance each Seller´s knowledge about Selling on Amazon.
• Business Reviews: Prepare and present performance deep dives to facilitate discussions around business progress, current challenges, and strategic plans with your Seller.
• Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more.
A day in the life
What Our Marketplace Consultants Say About the Role:
• Building a consulting program within Amazon from scratch, while advising Amazon's key Sellers on strategic growth opportunities
• Contribute to our Seller's growth and satisfaction, while experiencing a unique way of working
• Full customer responsibility for a portfolio and project leadership to develop the program and your career.
- Fluency in Dutch or French, and English.
- Degree in Business Administration, Marketing, Finance, Economics or a similar program from a top-tier university.
- Experience in tier level consulting, key account management, advertising sales, B2B, digital retail / ecommerce, Business Development, Digital Marketing, Brand Management, Supply Chain Management or similar.
- Strong analytical skills allowing the interpretation of complex data sets using Microsoft Excel.
- Well-founded knowledge in strategy development and execution & proven ability to successfully attract, manage and interact with clients independently, particularly at the executive level.
- Ability to multi-task and to adjust priorities in a fast-paced environment & superior presentation skills to inform and influence at all levels within an organization, particularly at the executive level.
- A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements
- Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary.
- High attention to detail and the management of multiple, competing priorities simultaneously.
- Sound business judgment, proven ability to influence others.
- Experience using Salesforce.com or other CRM tools.
- Creative, takes initiative and can constructively advocate on behalf of the customer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
null
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Explore more opportunities at Amazon