Two to six years of experience in pharmacy operations, healthcare data systems, or electronic health record/pharmacy benefit manager environments.
Familiarity with pharmacy regulations from the National Association of Boards of Pharmacy, Drug Enforcement Administration, and state-level rules.
Comfort working with structured data and standardized formats.
Experience following or maintaining standard operating procedures and reporting systems.
Strong communication and collaboration skills in a startup or lean team setting.
Responsibilities
Ensure pharmacy-facing data for more than 50,000 compounded medications is complete and accurate, including names, strengths, routes, dosages, ingredients, refills, and National Drug Code or product identifiers.
Identify and resolve mismatches between back-end pharmacy instructions.
Maintain and improve the internal medication taxonomy.
Support vetting and onboarding new pharmacy partners based on price, turnaround time, state licensure, medication offerings, and compliance criteria.
Maintain partner records and keep ongoing documentation up to date.
Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues.
Track and document compliance with National Association of Boards of Pharmacy, Drug Enforcement Administration, and state-specific pharmacy regulations.
Flag potential risks or regulatory gaps and collaborate with leadership on escalation paths.
Contribute to documentation and standard operating procedures for internal compliance workflows.
Support rollout of error and adverse-event reporting tools.
Log and track operational issues raised by providers, pharmacies, and telehealth clients.
Participate in root-cause analysis and remediation efforts for reported incidents.
Execute defined workflows and processes with precision and consistency.
Offer insights to improve standard operating procedures, tooling, and partner communication workflows.
Collaborate with product, clinical, and compliance teams.
Desired Qualifications
Exposure to compounding pharmacies or telehealth.
PharmD or clinical credentials.
Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale.
This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment.
Support Clinical and Data Accuracy
Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID
Identify and resolve mismatches between back-end's for pharmacy instructions
Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability
Assist in Building the Bask Pharmacy Network
Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
Maintain partner records and ensure ongoing documentation is up-to-date
Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues
Ensure Regulatory Alignment
Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
Contribute to documentation and SOPs for internal compliance workflows
Monitor Quality and Risk
Support the rollout of error and adverse event reporting tools
Log and track operational issues raised by providers, pharmacies, and telehealth clients
Participate in root cause analysis and remediation efforts for any reported incidents
Contribute to Team and Process Development
Execute defined workflows and processes with precision and consistency
Offer insights to improve SOPs, tooling, or partner communication workflows
Collaborate closely with cross-functional teams, including product, clinical, and compliance
What Success Looks Like
Pharmacy data is accurate, complete, and up-to-date across systems
Partners are properly onboarded, documented, and operating within expected performance thresholds
Issues and risks are identified and resolved quickly with clear documentation
Internal workflows are smooth, repeatable, and improving over time
2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments
Exposure to compounding pharmacies or telehealth (preferred but not required)
Familiarity with pharmacy regulations (NABP, DEA, state-level rules)
A detail-first mindset and comfort working with structured data and standardized formats
Experience following or maintaining SOPs and reporting systems
Strong communication and collaboration skills in a startup or lean team setting
Bonus: PharmD or clinical credentials (not required)
Why Join Us?
You’ll be joining a mission-driven team at the inflection point of telehealth transformation. If you’re passionate about pharmacy, compliance, and designing systems that save lives and make healthcare better—this is the role for you.