Part-Time

Retail Customer Service

Posted on 10/5/2025

Entain

Entain

10,001+ employees

Global sports betting and online gaming

Compensation Overview

£12.50/hr

Blackpool, UK

In Person

Category
Customer Experience & Support (2)
,
Required Skills
Sales
Customer Service
Requirements
  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service.
  • You enjoy building strong relationships and can communicate effectively.
  • You are self-motivated and proactive.
  • You are happy to work alone or as part of a team.
  • Ability to deal with challenging situations in a calm and professional manner.
Responsibilities
  • Deliver outstanding customer service.
  • Always urging safer gambling.
  • Take bets on a wide range of sports and events.
  • Process customer transactions including cash handling.
  • Help demonstrate our products and betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Entain is a global sports betting and online gaming company with brands such as bwin, Coral, Ladbrokes, PartyPoker and Sportingbet. It operates online and retail betting and gaming and makes money from sports betting, online casino games, and B2B technology services, powered by its proprietary platform. It differentiates itself through a large multi-brand portfolio, scale in both digital and physical channels, a focus on regulated markets, and its BetMGM joint venture in North America, along with a strong ARC responsible-gaming program. Its goal is to grow its presence in regulated markets worldwide while maintaining responsible gaming practices and using technology to offer a broad, compliant gaming experience.

Company Size

10,001+

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Football BetBuilder drove 80% pre-match turnover increase, now 12% of bets.
  • BetMGM targets 50% New Zealand iGaming share via three licenses in late 2026.
  • BGaming partnership launches 150 new games monthly across Brazil, Spain, Italy.

What critics are saying

  • Fox Williams sues for £100 million over undisclosed Turkish bribery since 2023.
  • Ricky Sandler joins board, forcing restructuring as shares drop 40% since August 2025.
  • 39 Ladbrokes Ireland shops close by May 2026, shedding 226 jobs to unlicensed competition.

What makes Entain unique

  • Entain operates 35 iconic brands like bwin, Coral, and Ladbrokes in 30 regulated markets.
  • Proprietary technology powers BetMGM joint venture with MGM Resorts for US growth.
  • Advanced Responsibility & Care program proactively monitors player protection globally.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Ledbury Reporter
Apr 15th, 2026
Coral to close in Ledbury amid financial pressure.

Coral to close in Ledbury amid financial pressure. 14th April CLOSURE: Coral is due to close on Bye Street (Image: Google Maps) A BETTING shop chain has confirmed that it has plans to close its Ledbury branch. Entain, the parent company of Coral, has said the closure of its shop on Bye Street is pending the outcome of a consultation. The company has said it is facing financial challenges, changes in customer behaviour and competition from unlicensed betting shops. It said it will aim to move staff to other branches. READ MORE: "We regularly review our retail estate to ensure our business remains competitive in a climate of rising cost pressures, long-term changes in customer behaviour and unlicensed rival operators," a spokesperson for Entain said. "Where possible, we will redeploy any colleagues affected by closures." Town man Charlie Badham said the closure of the Ledbury shop would be a "big blow" to the town and described it as "devastating". In October 2025, Entain CEO Stella David warned that tax increases may lead to closures.

Yahoo Finance
Apr 14th, 2026
BetMGM cuts 2026 revenue outlook to $2.9B–$3.1B, maintains EBITDA guidance at lower end

BetMGM reported first-quarter net revenue of $696 million, up 6% year-over-year, and adjusted EBITDA of $25 million, though results fell slightly below expectations due to unfavourable sports outcomes and increased competition. The company has lowered its 2026 revenue guidance to between $2.9 billion and $3.1 billion, whilst maintaining adjusted EBITDA guidance of $300 million to $350 million at the lower end. BetMGM reiterated its target of $500 million adjusted EBITDA for 2027. iGaming revenue grew 9% to $481 million, driven by improved player management and bonus optimisation. The company is focusing capital allocation on multi-product states and premium players, whilst launching exclusive content partnerships including Games Global's Gold Blitz franchise.

GamblingNews.com
Apr 6th, 2026
BetMGM owner Entain aims to capture 50% of upcoming New Zealand iGaming.

BetMGM owner Entain aims to capture 50% of upcoming New Zealand iGaming. Entain revealed its intention to expand into New Zealand's online casino sector, with plans to bid for three licences once the government opens the application process later in 2026 Following the growth of BetMGM, Stella David, the CEO of Entain, which co-owns the gaming company, has openly stated that Entain aims to secure as much as 50% of New Zealand's upcoming iGaming market. Entain bets big on New Zealand's upcoming iGaming scene. According to David, Entain is the only online operator capable of cross-selling between sports betting and iGaming, thanks to its New Zealand betting arm TAB, a state-backed, exclusive sports and racing betting system. As TAB is the country's sole legal provider of both retail and online sports betting, a move by Entain into online casino could give David's company access to a significant existing customer base. Interestingly, David's proclamation comes just a few months after Entain announced large job cuts for its New Zealand branch as it aimed to diminish operating costs. Despite that, the company is still determined to reach its newly-stated goal. Entain continues to build momentum through its online gambling division as Net Gaming Revenue (NGR) is projected to increase by 5-7% on a constant currency basis. David noted during the latest earnings call that total group NGR climbed by 8% to $6.6 billion in 2025. Entain is already making progress to its goal. Currently, online gambling is not allowed in New Zealand, and the country also has just six brick-and-mortar casinos. However, in June 2025, New Zealand began moving to legalize iGaming with a new law, paving the way for online casinos to operate in the country. The plan allows for up to 15 licensed platforms, with Entain targeting three of those available licenses. Earlier this year, Entain revealed its intention to expand into New Zealand's upcoming online casino sector, with plans to bid for three licenses once the government opens the application process later in 2026. Securing these licenses would allow the company to grow its customer base and enhance its product offering, further reinforcing its position in the market. Andrew Vouris, CEO of Entain Australia and New Zealand, noted that Entain's existing footprint and experience in New Zealand already provide a strong foundation for success. According to him, the company would be the only operator in the market that's able to offer sports, racing, and potentially casinos. Currently, Entain is the exclusive license holder for online sports and racing betting in the country, where it has recorded a 28% year-on-year increase in performance. According to a recent earnings call for its 2025 profits as a whole, Entain has revealed stable growth throughout its various offerings.

AffPapa
Apr 3rd, 2026
Entain shuts down 39 Ladbrokes shops in Ireland.

Entain shuts down 39 Ladbrokes shops in Ireland. Added: April 3, 2026 After discussions of a total sale of its Ladbrokes retail estate in Ireland to Bar One Racing collapsed, Entain has announced the decision to close 39 Ladbrokes shops in the country. Ladbrokes has around 100 shops in Ireland, with the closure representing more than a third of its whole estate, additionally, the decision is estimated to lead to 226 staff members losing their jobs, and after the shutdowns, the company will continue employing around 350 people in Ireland. In a statement to The Irish Times, Ladbrokes commented: "We continually review our retail estate to ensure our business remains competitive and financially sustainable. These planned closures in the Republic of Ireland are not a decision we take lightly and reflect sustained cost pressures, long-term changes in customer behaviour, and the growing competitive threat from the unlicensed market. Our priority now is to engage constructively with colleagues throughout the consultation process, with a strong focus on redeployment wherever possible. Ladbrokes remains committed to Ireland and to operating responsibly within a sustainable retail footprint." Ladbrokes stated that energy and property costs, rising labour pressure, and a refocus on online betting led to the decision. The final closures are expected to happen in May 2026, and the company is planning to conduct formal consultations with employees who lost their jobs during the coming weeks.

GamblersPost
Mar 25th, 2026
Spain's Codere prepares €2bn sale.

Spain's Codere prepares €2bn sale. Codere, Spain's second-largest gambling operator, is reportedly preparing for a sale valued at over €2 billion (£1.73 billion), according to reports from EXPANSIÓN. The company has enlisted the services of financial advisors Jefferies and Macquarie to guide the sale process, which is expected to conclude in the near future. The sale would encompass Codere Online, the operator's digital division listed on the Nasdaq since 2021. Despite facing past challenges, including delisting threats, Codere Online has shown resilience, achieving a 6% year-on-year revenue increase in 2025, growing from €212 million to €224 million (£195.2 million). Codere reported total revenues of €1.3 billion in 2024, with an adjusted EBITDA of €179 million. The company is owned by around 84 investment funds, with Davidson Kempner holding the largest stake at 13.3%. Its operations span Latin America and Southern Europe, with key markets in Spain, Italy, Mexico, and Uruguay. The potential sale occurs as Spain tightens its gambling regulations. Andrés Barragán, Secretary General for Consumer Affairs and Gambling, has indicated that companies must prepare for significant regulatory changes in 2026. Despite these challenges, Spain's gross gambling revenue (GGR) surged by over 18% year-on-year in Q2 2025, reflecting sustained industry growth. If the sale goes through, Codere could become Spain's largest gambling operator, potentially surpassing competitors like Cirsa, Betway, and Entain's bwin. The timing of the sale, with the 2026 World Cup on the horizon, adds to the potential impact of this deal on Spain's gambling market. This move highlights the strategic shifts occurring within the iGaming sector, as operators navigate regulatory challenges and explore consolidation opportunities to strengthen their market positions.

INACTIVE