Expert CI

Job Description

The Expert CI will serve as the primary authority for interpreting, validating, and implementing client input specific requirements across projects, Quality and deliverables. This role ensures that all operational output strictly adhere to client guidelines, compliance standards, and quality benchmarks, while enabling seamless communication between internal teams and external stakeholders.

Key Responsibilities

• Interpretation & Documentation
  • Analyze client-provided instructions, contracts, and specifications to create actionable workflows.
  • Maintain a centralized repository of client guidelines and update it regularly.
• Execution & Quality Assurance
  • Translate client requirements into operational SOPs and ensure adherence across teams.
  • Conduct audits and validations to confirm compliance with client expectations.
• Stakeholder Management
  • Act as the subject matter expert for client instructions during onboarding, reviews, and escalations.
  • Collaborate with cross-functional teams (Operations, GSO, HUB, Compliance & Tech) to resolve ambiguities.
• Continuous Improvement
  • Identify gaps in instruction interpretation and propose process enhancements.
  • Train internal teams on evolving client requirements and best practices.
  • Must have strong awareness of Generative AI (GenAI), including a solid understanding of AI capabilities, applications, and industry background.
  • Ability to define long term GenAI strategy aligned with business Goals

Required Skills & Competencies

• E2E knowledge of CI (NRSP, Eclipse, Discover & GTC/GTX platform)
• Strong analytical and documentation skills.
• Excellent communication and stakeholder management abilities.
• Deep understanding of compliance, regulatory frameworks, and client-specific nuances.
• Proficiency in tools for workflow management and reporting (e.g., MS Office, ERP systems).

Qualifications

• Bachelor’s degree required; Master’s degree is an advantage.
• Strong proficiency in English (written and verbal); additional language skills will be an added advantage
• 7+ years of experience in client servicing, operations, or compliance roles.
• Prior exposure to global client instructions and multi-country operations is a plus.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion