Woundlocal

Concierge wound care on-demand in Texas

Clinical Operations Team

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBoerne, TX, USA$28 - $35 /hrIn-person

About the Job

Requirements

A minimum of 4 years of administrative experience in a clinical setting is required.
Demonstrated knowledge and competency working in an electronic medical record system is required.
Working knowledge of HIPAA regulations and patient confidentiality requirements is required.
Proficiency with scheduling software and standard office software, including Microsoft Office or Google Workspace, is required.
Strong written and verbal communication skills are required.
Comfort working in a remote, technology-driven environment is required.
Excellent organizational skills and attention to detail are required.

Responsibilities

Schedule, reschedule, and confirm telehealth appointments across providers and time zones.
Serve as the first point of contact for patient calls, emails, and portal messages.
Verify patient demographic and insurance information before visits.
Assist patients with technical issues accessing the telehealth platform.
Send appointment reminders and follow-up communications.
Maintain accurate and up-to-date patient records in the electronic health record system.
Process intake forms, consent documents, and medical records requests.
Ensure documentation complies with HIPAA and practice recordkeeping standards.
Upload, organize, and file incoming faxes, referrals, and lab results.
Coordinate provider schedules.
Prepare reports and summaries for practice leadership as requested.
Order and manage office and administrative supplies and vendor accounts.
Support onboarding of new staff and providers with administrative setup.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Follow practice policies for documentation, escalation, and incident reporting.
Support audits and quality assurance reviews by providing requested records and reports.

Desired Qualifications

Prior experience supporting a telehealth or virtual care practice is preferred.
Familiarity with medical billing and coding basics is preferred.
Experience with various electronic medical record systems is preferred.

Clinical Operations Team - Boerne

Woundlocal · Boerne, United States · Full-time · Posted 2026-10-04

Salary: USD 58,000–73,000

Workplace: on_site

Department: Client Success

Description

About the Role

We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative

functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations,

supports patients and providers with scheduling and documentation needs, and helps maintain compliance with

healthcare administrative standards across a virtual care environment.

Key Responsibilities

Patient Support & Scheduling

• Schedule, reschedule, and confirm telehealth appointments across providers and time zones

• Serve as first point of contact for patient calls, emails, and portal messages

• Verify patient demographic and insurance information prior to visits

• Assist patients with technical issues accessing the telehealth platform

• Send appointment reminders and follow-up communications

Documentation & Records Management

• Maintain accurate and up-to-date patient records in the EHR system

• Process intake forms, consent documents, and medical records requests

• Ensure all documentation complies with HIPAA and practice recordkeeping standards

• Upload, organize, and file incoming faxes, referrals, and lab results

Provider & Practice Support

• Coordinate provider schedules

• Prepare reports and summaries for practice leadership as requested

• Order and manage office/administrative supplies and vendor accounts

• Support onboarding of new staff and providers with administrative setup

Compliance & Quality

• Maintain strict confidentiality of patient health information in accordance with HIPAA

• Follow practice policies for documentation, escalation, and incident reporting

• Support audits and quality assurance reviews by providing requested records and reports

Qualifications

Requirements

Required

• Minimum of 4 years of administrative experience in a clinical setting

• Demonstrated knowledge and competency working in an EMR

• Working knowledge of HIPAA regulations and patient confidentiality requirements

• Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace)

• Strong written and verbal communication skills

• Comfortable working in a remote, technology-driven environment

• Excellent organizational skills and attention to detail

Preferred

• Prior experience supporting a telehealth or virtual care practice

• Familiarity with medical billing and coding basics

• Experience with various EMRs

• Bilingual candidates encouraged to apply

Benefits

Compensation & Structure

• Compensation: $28–$35 per hour, depending on experience

• Schedule: Monday–Friday, 8:00 AM–5:00 PM

• Benefits include PTO accrual and health insurance (including dental and vision)

Apply

Apply at Woundlocal

About the Company

Woundlocal

Concierge wound care on-demand in Texas

Woundlocal provides mobile, on-demand wound care with a concierge approach in the Texas Hill Country and surrounding areas. The service brings medical-grade wound assessment, cleaning, dressing, and treatment directly to patients at home or other locations, with coordinated follow-ups and simple scheduling. This company differentiates itself by delivering care on the patient’s terms—at home, work, or wherever the wound care is needed—reducing the need for clinic visits in a rural or less-accessible region. The goal is to help wounds heal faster, lower infection risk, and improve patient comfort through convenient, accessible wound management.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2023

Recently Posted Jobs

Explore more opportunities at Woundlocal

See more jobs