EWC Growth

Franchise operator of waxing centers

Assistant Center Sales Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$19 - $23 /hrIn-person

About the Job

Requirements

Have 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Be a current Key Holder or an emerging leader ready for the next step.
Be comfortable discussing sales, goals, and key performance indicators and motivating a team around them.
Have experience with point-of-sale and computerized scheduling systems; Zenoti experience is preferred.
Communicate clearly, professionally, and confidently.
Stay organized and composed when things get busy.
Bring positive energy, strong judgment, and a solutions-first mindset.
Be willing to lead by example and perform hands-on work.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and set them up for success from day one.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Create a culture of accountability, energy, teamwork, and results.
Educate guests on Wax Passes, services, and products.
Help the team achieve sales and performance goals through coaching and real-time feedback.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grassroots marketing opportunities.
Set the standard from check-in to check-out.
Process appointments, payments, refunds, and guest requests.
Optimize the reservation book based on guest needs and associate availability.
Monitor guest satisfaction and promptly resolve concerns.
Ensure every interaction reflects the EWC Growth standard.
Support weekly and monthly retail and cost of goods sold inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Step in where needed to keep the team and center performing effectively.

Desired Qualifications

Experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment is preferred.
Experience with Zenoti is preferred.

Assistant Center Sales Manager, Greater NYC

European Wax Center · New York, United States · Full-time · Posted 2026-06-19

Workplace: on_site

Department: Assistant Center Sales Manager

Description

Assistant Manager (ACSM)

The Opportunity

We’re looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best.

As a key member of our Center Leadership Team, you’ll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You’ll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back.

This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow.

What You’ll Own

Lead + Develop Your Team

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and set them up for success from day one.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Create a culture of accountability, energy, teamwork, and results.

Drive Sales + Guest Loyalty

Lead from the front by educating guests on Wax Passes, Services, and Products.
Help the team achieve sales and performance goals through coaching and real-time feedback.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grass-roots marketing opportunities.

Deliver an Exceptional Guest Experience

Set the standard from check-in to check-out.
Process appointments, payments, refunds, and guest requests with confidence and professionalism.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and step in quickly to resolve concerns.
Make sure every interaction reflects the EWC Growth standard.

Keep the Center Running Like a Business

Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready at all times.
Jump in wherever needed to keep the team and center performing at their best.

Ready for Your Next Leadership Move?

If you’re competitive, people-focused, sales-minded, and ready to grow your leadership career, we want to meet you.

Bring the energy. Develop the team. Create unforgettable guest experiences. And help us grow.

Requirements

You’ll Thrive Here If You…

Have 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Are a current Key Holder or emerging leader ready for your next step.
Love coaching people and helping them win.
Are comfortable talking about sales, goals, and KPIs — and know how to motivate a team around them.
Have experience with POS and computerized scheduling systems; Zenoti preferred.
Communicate clearly, professionally, and confidently.
Stay organized and composed when things get busy.
Bring positive energy, strong judgment, and a solutions-first mindset.
Aren’t afraid to roll up your sleeves and lead by example.

Benefits

$19–$23/hour, based on experience, plus serious earning potential:

Up to $6,000 in annual commission based on monthly sales targets
Additional commission on Wax Pass sales
Medical, Dental + Vision insurance
401(k) plan
Life insurance
Paid parental leave
50% off retail products
Complimentary waxing services at any of our centers

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

Apply

Apply at European Wax Center

About the Company

EWC Growth

Franchise operator of waxing centers

EWC Growth runs a large and fast-expanding network of European Wax Center franchises with 52+ locations across CT, FL, IL, MA, and NY. It offers waxing services (e.g., Brazilians, brows) performed by Wax Specialists who use premium skincare products to extend the glow after a service. The business emphasizes a standout guest experience, thorough training for staff, and a culture that supports growth, aiming for beauty professionals to thrive and guests to leave feeling confident. Compared with others, it differentiates itself through scale in franchising, a strong training program, and a commitment to consistently high-quality results and customer experience. The goal is to grow the franchise network while delivering reliable, premium waxing and skincare services that empower both employees and clients.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Needham, MA
Founded: 2020

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