Merchant Services Team Supervisor
Posted on 1/26/2024
INACTIVE
DoorDash

10,001+ employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
Consumer Goods

Company Stage

Series H

Total Funding

$2.5B

Founded

2013

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-9%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
SQL
Salesforce
Customer Service
Data Analysis
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Requirements
  • Minimum of 3 years of people management or supervisor experience
  • Over 5 years of experience in operations, customer service, or other relevant fields
  • Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets
  • Experience with SQL or similar query languages to search internal databases
  • Proven track record of supporting teams in setting and achieving targets
  • Prior experience supporting direct reports with career growth and performance
  • Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics
Responsibilities
  • Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth
  • Drive change management initiatives to ensure smooth transitions downstream and within your team
  • Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach
  • Lead efforts to improve and scale daily operations, making operations more efficient and effective
  • Oversee and run pilot projects within your team to test and implement new strategies
  • Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals
  • Play an instrumental role in shaping and executing team strategies that align with organizational objectives
  • Provide input and contribute to the development of team strategies to drive success
  • Participate in and support organization-wide initiatives aimed at achieving overarching goals
  • Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization
Desired Qualifications
  • Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to cross-functional partners to ensure a defect-free onboarding
  • Demonstrated commitment to building strong team cultures
  • Detail-oriented and organized
  • Good at prioritizing competing priorities and delegating work to team members