Patient Service Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.  

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Review insurance, copay amounts, prepayments,  prepare HIPAA, COA documents for encounters.'
• Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. 
• Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Schedule testing and any ancillary procedures.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards, respond to message timely.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

• Strong verbal and written communication.

• Basic PC and data entry skills.

• Knowledge of medical terminology and telephone etiquette.

• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.