Technical Infrastructure Program Manager - Fiber Deployment, Global Connectivity Infrastructure Development

Description

Bringing a new AWS data center online starts with fiber in the ground. In this role you own that work across high-volume US metro markets, taking a metro fiber route from approved plan to live capacity and managing the construction vendors who build it.

You will run several builds at once, hold vendors to schedule and quality, inspect sites to confirm the work was done right, and keep a wide group of stakeholders current on where each project stands. If you have built fiber before, you will move fast here. If you have run complex physical infrastructure programs, you can succeed here too: the hard part of this job is owning an ambiguous program end to end and driving it to delivery in a highly variable environment.

Key job responsibilities
- Own end-to-end delivery of metro fiber construction projects, from approved plan through in-service handover
- Manage construction vendors to schedule and quality: track milestones, measure performance, and drive corrective action when standards are not met
- Run quality control across the build: inspect conduit and vault installation, validate designs in the field, and review splice and fiber acceptance test results and as-built accuracy before handoff to internal customers
- Deliver weekly status reporting to leadership and internal customers, and manage risk, escalations, and competing priorities across multiple concurrent builds
- Coordinate site access and approvals in security-regulated environments, and travel to field sites up to 50% of the time

A day in the life
Most days your focus is knowing the true status of every build you own and moving each one forward. You will scan vendor progress and open risks, make the calls that unblock a permit or a crew, and update the trackers your stakeholders rely on. You work day to day with construction vendors and general contractors, fiber engineers, data center and networking teams, and permitting authorities. Some weeks you will be on a site confirming the build matches the design and the test results hold up. Beyond the steady work of delivery, you will also help improve the standards and processes the team runs on. This is a field-facing role rather than a remote one, and you will spend real time on site.

About the team
Global Connectivity Infrastructure Development - Fiber Deployment plans, manages, and delivers the physical fiber network that connects AWS data centers. The high-volume metro team delivers the fiber that brings new AWS capacity online across our busiest metro markets. You will work alongside construction vendors, engineers, and the internal customers who depend on that capacity, building large-scale fiber networks on time and to a high quality bar. Our focus for the coming years is scaling delivery without losing that quality, and this role is central to it. New teammates reach independent project ownership quickly, supported by runbooks and mentorship.

Basic Qualifications

- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- 3+ years of experience managing third-party vendors or contractors, including tracking delivery timelines, measuring performance against metrics, and driving corrective action when quality or schedule standards are not met
- 3+ years of experience managing multiple concurrent projects across cross-functional teams, including scope, schedule, risk, and stakeholder communication

Preferred Qualifications

- Experience with reporting and automation tools such as SQL, Python, GIS platforms, or business intelligence tools
- Experience delivering physical infrastructure in another domain such as data center, utilities, energy, or large-scale capital construction, and applying it to a new technical field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.