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United Airlines

Flies passengers and cargo worldwide from US hubs

Flight Attendant

Hotel Guest ServicesPosted on Nov 10
Full-time$38.21 - $100.13 /hr

About the Job

Requirements

  • Applicants must be at least 21 years old at the time of application.
  • Applicants must be high school graduates or have a GED; two or more years of college are preferred.
  • Applicants must have at least one year of customer service experience in the service industry, such as retail, hospitality, food service, teaching or education, aviation, or social service.
  • Applicants must speak clearly, concisely, and in an organized manner, loudly enough to be heard in an emergency.
  • Applicants must speak, read, write, and understand English fluently.
  • Applicants must be able to hear all types and ranges of sound.
  • Applicants must effectively communicate during high-stress situations such as aircraft evacuations, security threats, delays, medical emergencies, severe weather, and turbulence.
  • Applicants must maintain a professional appearance and grooming standards and follow uniform, hair, tattoo, and piercing guidelines. Tattoos are not permitted on the head, hands, fingers, or neck, including behind the ear, and cannot be covered with makeup or bandages. Visible tattoos on arms, wrists, legs, and feet must be no larger than a credit card or employee badge unless covered by standard uniform pieces, and must not be offensive, violent, obscene, sexual, racist, objectionable, or depict weapons. Decorative covers, adornments, or jewelry on teeth or in the mouth are not permitted.
  • Applicants must proficiently operate electronic devices, including phones, tablets, and laptops, to complete required tasks.
  • Applicants must possess a valid passport book before applying, with at least 18 months of validity remaining, two consecutive blank pages, and good condition. A U.S. passport or a foreign passport with applicable visas and unrestricted global travel eligibility is accepted; an application for or renewal of a passport is insufficient.
  • Applicants must be able to travel to and from all countries served by United without restrictions, including entering and exiting destinations as a working crew member.
  • Applicants must be able to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects such as luggage to overhead bins or window exits, and push and pull a beverage cart weighing up to 250 pounds.
  • Applicants must pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold, without shoes, to operate required equipment, machinery, and doors.
  • Applicants must be able to sit in an assigned jump seat with the seatbelt and shoulder harness fastened.
  • Applicants must serve and/or sell food and beverages, including alcohol, diligently and professionally.
  • Applicants must be legally authorized to work in the United States.
  • Applicants must be willing and able to work a flexible schedule supporting a 24/7 operation, including weekdays, weekends, holidays, and scheduled or reserve days.
  • Flight attendant trainees must successfully complete a water evacuation drill in a pool during training.
  • Applicants must complete pre-employment Department of Transportation drug screening, comprehensive background checks, fingerprinting, and vision and hearing tests.
  • Applicants must pass Department of Transportation/Federal Aviation Administration pre-employment and randomized drug screens; medical and recreational marijuana are prohibited due to the safety-sensitive nature of the role.
  • Applicants must pass a 10-year background check, including criminal history, and their background must not prohibit travel to or from United destinations. Certain convictions or probation may restrict travel to Canada unless the applicant has a valid Temporary Resident Permit.
  • Applicants must meet Federal Aviation Administration and United hearing and vision requirements, with or without reasonable accommodation. Hearing loss in the better ear must not exceed an average of 40 dB at 500, 1000, and 2000 Hz, and each eye must be correctable to 20/40 or better for far and near vision.

Responsibilities

  • Ensure the highest levels of safety.
  • Adapt and respond to different customer-facing scenarios, engage customers, resolve issues with judgment, understanding, and compassion, and provide service that builds customer loyalty while representing United.
  • Fulfill global assignments at any time, including nights, weekends, holidays, and extended hours; handle reserve assignments on short notice and spend days away from the assigned base.
  • Meet schedule and customer expectations through dependable, timely work.
  • Work independently and as part of a team.
  • Serve and/or sell food and beverages, including alcohol, in a diligent and professional manner.

Desired Qualifications

  • Proficiency in a second language is highly desirable. Languages used at United include Arabic, Chinese (Cantonese and Mandarin), Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, and Tagalog.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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