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AXA

Global insurer offering life, property, casualty

Versicherungskaufmann KFZ-Schaden - m/w/d

Claims AdjudicationConfirmed live in the last 24 hours
Full-timeBerlin, Germany

About the Job

Requirements

  • A qualified vocational training in the insurance field and/or very good knowledge of the workflows and systems for applications, policy servicing, benefits, and claims processing.
  • Previous experience in motor-vehicle claims handling is advantageous.
  • Ability to work cooperatively in a team and take the broader work environment into account.
  • Ability to think from the customer's perspective.
  • Ability to work in a goal-oriented, structured, and decisive manner and be comfortable using the telephone.
  • Ability to combine telephone work and written correspondence effectively.
  • Empathy, service orientation, and ability to communicate clearly and understandably in spoken and written form, including on complex matters.
  • Confident use of multiple computer systems in parallel and all Microsoft Office systems, and ability to learn new IT systems quickly.

Responsibilities

  • Independently manage all claims in private and commercial motor-vehicle insurance, from straightforward to complex cases, in accordance with work instructions and delegated-authority rules.
  • Serve as the personal point of contact and case owner for customers' claims, handling them competently and in a customer-oriented manner to support customer satisfaction and company savings.
  • Coordinate availability during off-peak hours with the team.
  • Handle claims according to the principle of telephone before email before letter, keeping the customer at the center of the process.
  • Negotiate with customers, sales partners, brokers, field claims staff, network partners, service providers, and tradespeople.
  • Collaborate with nationwide claims-support teams, claims service management teams, and field claims staff.

Desired Qualifications

  • Experience in motor-vehicle claims handling.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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