Director Performance Excellence

10112 Enterprise Corporate - Enterprise ConsultingFull timeYes40

Hybrid role, based in the NC area.

Pay Range:

$75.40 - $120.65

Performance Excellences services, within the Enterprise Consulting Group (ECG), include identification of opportunities, formal projects, associated continuous improvement training and coaching, and consultation with senior leaders as to strategic alignment / prioritization of improvement efforts. The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECGLeadership. Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies.

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high‑impact teams that execute strategic, transformative, and operational initiatives—delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data‑driven approaches, including strategic facilitation, performance improvement, and program and project management.


MAJOR RESPONSIBILITIES 

• Provides management of large scale, high priority performance improvement initiatives including but not limited to assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout. 

• Provides leadership and identifies strategic and operational project opportunities across the enterprise to create superior value, service excellence and a high-performing culture in an integrated approach. 

• Plays a key role in the development and maintenance of methodology and approaches. Supports continuous improvement enterprise wide.  Manages, maintains, and leverages relationships with site, area, and functional leaders, as assigned by ECG leaders, to further partnership in identification of opportunities, prioritization, execution, and escalation. 

• Leads the development of the service offering by continuously challenging teams and leaders to improve how value is delivered through healthcare operations by balancing cost, quality, and service.  Leverages continuous improvement systems to partner with leaders to identify priorities that could then feed into the ECG pipeline of opportunities to be prioritized for staffing. 

• Collaborate with other leaders within the ECGto ensure alignment and coordination of projects and initiatives.  Foster a culture of collaboration and knowledge sharing among team members, promoting cross-functional learning and best practices.  Identify opportunities for synergy and efficiency across projects and workstreams.  Contribute to the development and implementation of ECG’s strategic vision and objectives. 

• Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors.  Collaborate with stakeholders to understand their strategic priorities and align project objectives with organizational goals.  Communicate project updates, risks, and recommendations to stakeholders in a clear and concise manner.  Proactively manage stakeholder expectations and resolve conflicts to ensure project success. 

• Create and execute change management plans to ensure successful adoption of solutions and redesigned work.  Provide partnership and support to site leaders and staff during the implementation process. 

• Proactively, communicates progress to the leadership teams (ECG, ECG leaders and key stakeholders) regarding the implementation and value delivered of all projects and strategies.  Leads and supports project teams to ensures all targets are met and completed on schedule and within budget. 

• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. 

• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. 

• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. 

 
MINIMUM EDUCATION AND EXPERIENCE REQUIRED 

Education:  Bachelor’s degree in healthcare administration, Business Administration, or a related field. 

Years of Experience:  7 years or more in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background facilitating business transformation and large-scale Performance Improvement Initiatives.  Includes 3 years of management-level experience. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA) 

• Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change. 

• Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements. 

• Strong understanding of operational excellence principles and tools. 

• Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives. 

• Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels. 

• Strong analytical and problem-solving abilities, with a data-driven mindset. 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS 

• This position requires travel, therefore, will be exposed to weather and road conditions. 

• Operates all equipment necessary to perform the job. 

• Exposed to a normal office environment. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.