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NTT Data

Global IT services and consulting provider.

System Engineer

IT Service Desk & End User SupportUpdated on Nov 14
Full-timeNewark, NJ, USA

About the Job

Requirements

  • A master's degree is required; one and one-half years of additional experience may substitute for one year of a typical degree program.
  • A minimum of 10 years of experience performing deskside technical support roles or responsibilities is required.
  • Ability to obtain Public Trust clearance is required.
  • Proficiency in troubleshooting end-user devices is required.
  • Ability to provide onsite IT support as needed is required.
  • Familiarity with IT asset management is required.
  • Strong communication and customer service skills are required.

Responsibilities

  • Provide onsite IT services at field offices, including Move, Add, Change, Delete support, proactive monitoring, and break/fix services to maintain reliable end-user device operations.
  • Provide scheduled and on-demand support.
  • Staff a walk-up Tech Bar to provide immediate troubleshooting and IT fixes.
  • Handle changes and repairs efficiently while contributing to comprehensive IT support across mission-critical environments.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1988

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