At least 5 years of experience in Trust and Safety, Policy Management, Risk, Compliance, Marketplace Operations, or a related field, ideally in a digital platform or marketplace environment.
Experience translating complex legal, regulatory, and business requirements into clear, practical, and scalable operational policies.
Ability to collaborate across Product, Legal, Customer Service, Privacy, and other cross-functional teams to drive alignment.
Ability to navigate ambiguity, balance customer experience with safety, risk, and regulatory requirements, and make well-reasoned decisions in a fast-changing environment.
Excellent communication skills in both German and English to communicate complex topics clearly with a wide range of stakeholders.
Responsibilities
Own the lifecycle of Trust and Safety policies, from development and implementation through governance, maintenance, and retirement.
Develop enforceable marketplace policies and operational guidelines that balance customer experience, platform safety, legal compliance, and business objectives.
Partner with Product, Legal, Privacy, Customer Service, Fraud, Moderation, Analytics, and Marketing to support new products and features, assess policy implications, and resolve policy ambiguities.
Translate legislation and regulatory requirements, including the Digital Services Act and privacy obligations, into operational policies and enforcement frameworks.
Establish and maintain policy governance, including review processes, approvals, version control, communication, and a central repository for policies and enforcement standards.
Monitor emerging marketplace risks, customer expectations, and regulatory developments to evolve policies and ensure consistent application across the business.
Desired Qualifications
Experience in a digital platform or marketplace environment.
Kleinanzeigen is the leading online classifieds market in Germany. Users buy and sell on Germany's No. 1 for classifieds mainly second-hand. In this way they make an active contribution to more sustainability. On average, more than 55 million ads are available in numerous categories – from children's supplies to electronics and real estate. Kleinanzeigen also offers small and medium-sized businesses the opportunity to present their services online. Around 35 million users per month make Kleinanzeigen one of the most widely used websites in Germany. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.
The Job: Trust is at the heart of every successful marketplace. As our Policy Manager, you will shape the policies that protect millions of users while enabling a seamless customer experience. You will work across Legal, Product, Customer Service, Privacy, Fraud, Moderation, Analytics, and Marketing to turn complex legal and business requirements into clear, practical, and scalable marketplace policies. This is a hybrid role, our office is in Berlin-Charlottenburg. You report to the Director Customer Service.
What You’ll Do:
Own the full lifecycle of Kleinanzeigen's Trust & Safety policies - from development and implementation to governance, maintenance, and retirement.
Develop clear, enforceable marketplace policies and operational guidelines that balance customer experience, platform safety, legal compliance, and business objectives.
Partner closely with Product, Legal, Privacy, Customer Service, Fraud, Moderation, Analytics, and Marketing to support new products and features, assess policy implications, and resolve policy ambiguities.
Translate new legislation and regulatory requirements, including the Digital Services Act (DSA) and privacy obligations, into practical operational policies and enforcement frameworks.
Establish and maintain policy governance, including review processes, approvals, version control, communication, and a central repository for policies and enforcement standards.
Continuously monitor emerging marketplace risks, customer expectations, and regulatory developments to evolve policies and ensure consistent application across the business.
Who You Are:
You bring 5+ years of experience in Trust & Safety, Policy Management, Risk, Compliance, Marketplace Operations, or a related field, ideally in a digital platform or marketplace environment.
You have experience translating complex legal, regulatory, and business requirements into clear, practical, and scalable operational policies.
You are a strategic thinker with excellent stakeholder management skills and enjoy collaborating across Product, Legal, Customer Service, Privacy, and other cross-functional teams to drive alignment.
You are comfortable navigating ambiguity, balancing customer experience with safety, risk, and regulatory requirements, and making well-reasoned decisions in a fast-changing environment.
You have excellent communication skills in both German and English, enabling you to communicate complex topics clearly with a wide range of stakeholders.
Benefits
At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.
✨ Flexibility
Flexible working time (hybrid)
20 days “work from anywhere”
Paid additional parental leave for both parents
Extra paid days off for special occasions (e.g. your wedding or a move)
❤️🩹 Wellbeing & Support
Confidential support & coaching for you and your loved ones
Annual company sports events
Pension and life insurance
📚 Growth & Development
Personal development budget
Learning opportunities to grow your skills and career
🛍️ Perks &Everyday benefits
Corporate benefits and exclusive discounts
An attractive referral program
Transportation allowance
Free shipping on Kleinanzeigen Direktkauf
Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.
If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.