Director of Infrastructure & IT Operations

Corporate Office - Knoxville, TN

Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission
“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role
The Director of Infrastructure & IT Operations provides strategic leadership and operational oversight for the organization's enterprise cloud, network, and helpdesk ecosystems. This pivotal role is responsible for establishing the technology roadmap, managing multi-million dollar capital budgets, and ensuring that foundational IT services align with overarching business growth and security requirements.

Unlike execution-focused administrator roles, this position centers on driving digital transformation, managing strategic vendor partnerships, cultivating high-performing engineering teams, and guaranteeing enterprise-wide service availability and resilience.

Primary Responsibilities
Platform Administration & Support
● Strategic Oversight: Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms.
● Governance & Standards: Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk.
● Incident Escalation: Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews.
● Capacity Planning: Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth.

Vendor & Service Delivery Management
● Contract Negotiation: Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers.
● Strategic Auditing: Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics.

Leadership & Stakeholder Engagement
● Executive Advisory: Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs.
● Talent Cultivation: Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams.

Stakeholder Communication & Leadership
● Vision Alignment: Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members.
● Steering Committees: Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments.

Collaboration & Communication
● Enterprise Unity: Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint.

Qualifications
● 8+ years of progressive IT leadership experience overseeing enterprise infrastructure, operations, and 24/7 production environments.
● Bachelor’s degree in Computer Science, Information Systems, or related field (or MBA/equivalent executive experience preferred).
● Strong expertise in hybrid cloud environments (AWS/Azure), enterprise networking, DevOps practices, and large-scale infrastructure architecture.
● Proven experience managing infrastructure budgets (CapEx/OpEx), optimizing costs, and leading vendor negotiations.
● Experience serving as an escalation point for major enterprise outages, incident response, and critical operational events.
● Strong understanding of enterprise compliance frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS.
● Excellent communication and leadership skills with the ability to influence technical teams, business stakeholders, and executive leadership.
● Crisis management experience with the ability to lead organizations through high-impact technical incidents and operational disruptions.
● Collaborative leader with a strong focus on aligning infrastructure strategy across business units and breaking down operational silos.
● Experience with Google Cloud Platform (GCP) is preferred.
● Exposure to SAP RISE and/or SAP BASIS infrastructure is highly desirable.
● Network design and network management experience is preferred.
● Security experience is a plus but not required.
● Ability to manage competing priorities across strategic infrastructure initiatives and day-to-day operational demands.
● Experience working across cloud, SAP, and enterprise network environments is a strong plus

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023

• #4 in Fortune Best Workplaces in Retail™ 2022

• #93 in Best Workplaces for Millennials™ 2023

• #34 in Fortune Best Workplaces for Women™ 2022