The IT Systems team is responsible for implementing and operating core IT systems and services used across Trustpilot’s global offices to enable employees to access IT services securely and efficiently. 

As an IT Systems Engineer, you will have an important part in evolving and building the internal IT network infrastructure and services in a cloud environment working with SaaS solutions and cloud architecture.

In your role, you will:

• Manage the entire lifecycle of Trustpilot’s corporate devices through Jamf and Intune.
• Develop and operate cloud network services and infrastructure (Cloud VPN, Cloud Certificate Enrollment service, and monitoring solutions).
• Configure and implement scalable SaaS solutions (requirements gathering, architecting, configuring, and team training). 
• Create and maintain technical documentation of systems and processes.
• Investigate system and security alerts and provide incident response.
• Handle tickets of incidents and Service Desk escalations.
• Participate in the on-call incident response rotation outside of regular business hours. 
• Establish and develop relationships with internal and external stakeholders.
• Participate in internal and cross-functional projects involving stakeholders of all levels.

We are looking for people with:

• Strong working knowledge with MDM technologies, including device enrollment, configuration management, application deployment, and security policy enforcement
• In Depth knowledge of macOS and Windows management
• Knowledge of enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID, Zoom)
• Solid understanding of core network technologies, including wireless networking principles, VLAN, DHCP, and DNS
• Ability to work independently and in a team environment

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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