Front Office / Guest Experience

Job Description

We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to: 

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Engage with our guests with guenuine passion to welcome
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
• Handle guest requests and resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

Qualifications

Your experience and skills include: 

• Previous front office and/or reservations experience is an asset
• Detail-oriented and numerical aptitude
• Knowledge of Property Manager systems (Opera) an asset
• Must be able to work flexible schedules including weekends and holidays
• The ability to work with little or no supervision is required.
• Positive and team-oriented
• Passion for guest service
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Highly organized, results-oriented, work well under pressure
• English speaking. Japanese or Mandarin is a must

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within the property and across the world!
• Open your way to get the talent development opportunities in Accorhotels in the future