Front Desk Supervisor - Room Controller

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role

Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.
按照四季集团及所在酒店所设立的营运目标、服务标准为客人提供服务。    
What you will do

Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.
Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 
Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Coordinate with Housekeeping ensuring rooms are release in a timely manner. 
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
高效的为客人办理入住并保持友好的态度，尽可能的使用客人姓名称呼客人。 确保客人满意入住到客房，价格正确无误。及时安排送达行李，确保正确的房卡交给到客人。
为客人班里离店退房手续，询问入住情况，收取房卡，确保将准备无误的账单呈现给客人，并确保用正确的方式结算。
确保高质量、专业的对客服务；解决顾客投诉；协助客人关于酒店服务、营业时间、酒店管理层、在酒店举办的一切宴会、指路等。准确及时的答复客人。同客人进行面对面或是电话沟通。
正确的兑换零钱及外币，确保每个班次的员工都能够完成结账。
熟练运用各类电脑系统来办理客人的入住与退房；运用日常报表并且熟练地为即将到店客人选取和保留房间。
遵守员工手册上的四季服务标准。

What you bring

Bachelor above education background；
2-3 Years experience as a front office supervisor role；
Proven interpersonal skills with a track record of successful client interactions；
Excellent reading, writing & oral proficiency in the English language；
Excellent reading, writing & oral proficiency in Mandarin and English are essential
Work authorization in China is required.
大学本科以上学历；
至少两到三年前台主管经验；
与客人之间保持良好的交往和沟通关系；
熟练的英语阅读、书写及口语能力；
熟练的普通话和英文阅读、书写及口语能力；
具有在中国工作的许可。

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有竞争力的薪资、工资以及全面的福利
优质的培训与发展机会
在全球所有四季酒店住宿可享受员工折扣
员工制服可享受免费干洗服务
免费员工餐

Schedule & Hours

Flexible.
灵活排班

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