Account Director - Client Services

Company description

About translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

Recent recognition awards for translate plus include an award for “Great Employers”, and an award for “Women in Business”, more details can be found on our website regarding these two great achievements.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

Overview

As the Account Director -Client Services at translate plus – a Publicis Groupe, you will come from an advertising account director background with client servicing experience. You will play a crucial role in managing and overseeing our creative language service offering. This position requires a candidate with extensive experience in client and stakeholder management, excellent communication skills, creative experience, and a strong background in transcreation

Responsibilities

1.Client Management:
- Proactively work with partner agencies to evangelise and sell localisation services to Publicis Groupe clients, ensuring organic and strategic portfolio growth in line with or exceeding growth targets
- Manage and build relationships with existing clients, ensuring their needs are met and expectations are exceeded.
- Collaborate with clients to understand their specific requirements and provide tailored solutions.
- Act as the main point of contact for client inquiries, concerns, and escalations.

2. Operations Management:
- Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services.
- Develop and implement operational strategies to optimize productivity and quality and best practice
- Monitor project timelines, budgets, and resources to ensure successful project completion.
- Identify areas for improvement and implement process enhancements to drive operational efficiency.

3. Team Leadership:
- Lead and mentor a team of account managers, project managers, and other operational staff.
- Foster a collaborative and positive work environment, promoting teamwork and professional growth.
- Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.

4. Strategy:
- Collaborate with other Publicis agencies in your portfolio to cross-sell and up-sell language services to external clients
- Work closely with Sales team to provide information and support for RFI, RFP, pitches and pilots

Qualifications

- Bachelor's degree in a relevant field (e.g., Translation, Business Administration).
- Proven experience in managing pharma clients within the language services industry and a special focus on approval processes across all pharma divisions.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
- Strong background in translation, with a deep understanding of medical terminology and industry-specific requirements.
- Demonstrated leadership skills, with the ability to motivate and inspire a team.
- Creative thinking and problem-solving abilities to drive innovation and continuous