Marketing Operations Manager

Company

Shared Services

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Job Description

The Marketing Operations Manager role requires strong financial acumen, organization and urgency to resolve issues, improve processes and ensure efficient execution. This manager will collaborate across the department to oversee budget/expense management, vendor contracts, invoice processing and managing merchandise, event equipment and corporate subscriptions.

The successful candidate will be a driven, resourceful professional who thrives in a high-volume environment and brings a strong sense of urgency to their work. They anticipate needs, take initiative, manage competing priorities and follow through with accountability. This is a hands-on role for someone who enjoys solving problems, improving how work gets done and taking on increasing operational responsibility as they grow in their career.

Essential Responsibilities

• Budget Tracking and Financial Management
• Monitor monthly budget reports from Finance and maintain visibility into departmental spending – reviewing budget performance, identify variances and emerging issues, and recommend appropriate follow-up or corrective action.
• Assist with annual budget planning and preparation.
• Works with the head of Marketing to identify opportunities for efficiency.
• Address other financial and administrative issues requiring attention across the department.

Operational Excellence

• Identify process gaps, anticipate upcoming needs and take initiative to resolve issues before they affect delivery.
• Develop and maintain effective tracking tools, records and reporting using Excel and company systems.
• Coordinate across teams to keep operational and financial processes moving efficiently.
• Take ownership of assigned priorities and provide timely updates on progress, risks and items requiring escalation.

Vendor Contracts, Invoices and Payments

• Coordinate the submission and approval of vendor contracts, sponsorships, advertising commitments, subscriptions and other departmental expenses.
• Submit invoices, monitor payment status and follow up with internal partners and vendors to resolve delays or discrepancies.
• Maintain organized records and help ensure commitments, documentation and payment processes are completed accurately and on time.

Merchandise Store and Event Equipment Operations

• Manage the operation of the departmental merchandise store and event equipment program, including vendor relationships, product offerings, ordering, inventory, fulfillment, shipping, returns and service issues.
• Monitor costs, pricing, inventory levels and service quality to support efficient operations.
• Identify opportunities to improve processes, manage costs and enhance the experience for internal customers.

Corporate Subscription Management

• Maintain a centralized inventory of corporate subscriptions, including costs, business ownership, available usage information and renewal dates.
• Flag duplicate, underused or unnecessary subscriptions for review by the appropriate business owner.

Required Qualifications and Experience

• Five or more years of experience in marketing operations, business operations, financial administration, procurement coordination or a related field.
• Experience tracking budgets, reviewing financial reports, analyzing variances and identifying issues that require follow-up.
• Demonstrated ability to coordinate multiple workflows, manage deadlines and maintain accurate records in a fast-paced environment.
• Strong organizational, analytical, problem-solving and follow-through skills.
• Proficiency in Microsoft Excel and experience using financial, procurement or other business systems.
• Strong written and verbal communication skills, including the ability to work effectively with internal stakeholders and external vendors.
• Demonstrated initiative, accountability and a strong sense of urgency.

Preferred Qualifications

• Bachelor’s degree in business, finance, accounting or a related field.
• Experience managing vendor relationships, contracts, invoices, subscriptions, merchandise programs or event-related operations.
• Experience identifying process improvements and implementing practical solutions that improve efficiency, cost control or service delivery.
• Core Values
• Demonstrates integrity, collaboration, a pursuit of excellence and a forward-thinking approach. Takes ownership, adapts to changing priorities and contributes to a culture focused on execution, continuous improvement and results.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Richmond Pay Range $83,000 - $120,000

PLEASE NOTE: 

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. 

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.