Job Classification:

Technology - Agile, Delivery, & Product

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. 

Your Team  

As a lead UX researcher and designer in the Workforce Transformation department, you will partner with product owners, tech leads, enterprise communications, and business partners to improve the technology experience for our workforce. You will measure and optimize experiences by exploring many different approaches to solve end-users’ problems, conducting in-person user tests to observe behavior, for example. In addition to applied experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.  

Location: Newark, NJ hybrid (minimum 2 days/ week in office)

Here is What You Can Expect on a Typical Day  

• Infuses broad UX perspective to influence the design of technology solutions to deliver a more impactful end-user experience. 
• Conduct user interviews, develop discussion guides, facilitate user working sessions, research synthesis and insights. 
• Analyze data to develop insights and practical recommendations for technology experience improvements.  
• Work under the direction of leadership to contribute ideas to help resolve employee technology pain points. Support development of personas, journey mapping, prototyping, wireframing, and user workflows. 
• Lead a matrixed network of enterprise change champions to drive adoption and awareness of technology enhancements.  
• Leverage relationships and knowledge to create impactful change strategies to ensure thoughtful adoption of new tools and processes 
• Bring a deep understanding of relevant and emerging technologies, give technical direction to team members and embed learning and innovation in the day-to-day. 
• Understand program goals and contribute insights for decision making, prioritization, and business outcomes. 
• Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. 
• Report out on key program details to a disparate set of stakeholders and managing how those details impact tangential programs, initiatives, or projects.  
• Manage relationships with Business Partners, Product Owners, Tech Leads, Enterprise Communications, 3rd-party Vendors and other Stakeholders in order to establish and maintain alignment on Program Objectives, Approach and Progress  
• Lead in crafting and delivering key messages/communications to various audiences, from Program Stakeholders to the entire workforce. 
• Help manage cross team execution of the program deliverables / outcomes with minimal guidance. 

The Skills & Expertise You Bring  

• Bachelor’s degree or equivalent relevant experience required  
• Ability to lead independently with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization  
• Experience with agile development methodologies and Test-Driven Development (TDD)  
• Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company’s business  
• Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges  
• Excellent problem solving, communication and teamwork skills  

Applied experience with several of the following:  

• UX Design and Prototyping - understanding of user experience principles and ability to translate concepts into visual representations. Adept at creating prototypes to effectively communicate design ideas and generate feedback and testing insights using tools such as Adobe. 
• Proven understanding of a business line or functional area  
• Problem Solving - deep knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving interpersonal, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.  
• Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.  
• Decision Making and Critical Thinking - Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.  
• Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.  
• Producing Results - Understanding of the criticality of getting things done in spite of current circumstances and the ability to apply assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.  
• Preferred qualifications: 
  • Experience working in global organizations is a plus  

You’ll Love Working Here Because You Can  

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you. 

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $107,300.00 to $166,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.