Senior UX Manager

Job Description

As the Senior UX Manager for GoToMeeting,you will lead the team that is transforming how people communicate and connect. You will provide leadership to co-located and distributed teams of designers to lead design work throughout the product development lifecycle while building and strengthening a world class design team that is passionate about users and transforming the way they work. 

• Own overall end-to-end user experience across the entire product— from the big picture down to specifics of  feature or service flows.
• Help define product requirements by collaborative brainstorming and high-level prototyping with partner teams.
• Work with the Visual Design department to develop and maintain signature aesthetics, standards and brand integrity.
• Work with User Research department to test features and hypotheses and rapidly integrate feedback into design iterations.
• Embedded, daily communication with developers, product managers & project managers.

You will establish a strong user experience strategy with high business impact, including

• Delivering an inspirational design vision for GoToMeeting aligned to overall company strategy and translating that vision into actionable investment priorities.
• Identifying and driving opportunities to align design and user experiences across platforms and products.

You will ensure delivery of high-impact output by  

• Developing deep partnerships to set strategy, priorities, and resourcing. 
• Ensuring quantifiable business impact via data-driven, informed and people-centric design goals. 
• Finding creative solutions to product, technical, organizational and resource challenges.
• Partnering with fellow leaders to build a collaborative design, engineering and product culture.

You will build an amazing and high impact design and research team by

• Recruiting, mentoring and nurturing a highly engaged and passionate organization.
• Fostering collaborative partnerships between design and other functions.
• Championing and promoting design thinking, research and processes within an agile organization.
• Working with other UX leaders to continuous improve our methods, techniques, and evaluation criteria.

Qualifications

Qualifications (knowledge, skills, abilities):

• An enthusiastic leadership style that commands respect and inspires people.
• Demonstrated success in creating a collaborative culture of design, engineering and product
• Passion and fervor for product design with deep knowledge of leading methodologies and practices.
• Outstanding ability to communicate design ideas to develop and product teams as well as to senior stakeholders.
• Proven methods and track record of success improving process and communication throughout the product development lifecycle and across all levels
• Proven ability to succeed in lean and agile environments
• Comfort and proven success in operating in matrix organizational structures.

Experience

• 8+ years experience in UX and/or related field; 4+ years management experience
• Masters degree in HCI, Design, or related experience
• Skilled in mentoring and growing teams of 4+ people with a focus on participatory leadership and user-centric design
• Experience designing for a broad set of form factors and environments including web, desktop and mobile.
• Deep understanding of front-end web development and mobile development platforms; measurable success in coaching design teams to innovate across platforms
• An online portfolio or samples of work demonstrating relevant experience

Additional Information