Job Classification:

Technology - Engineering & Cloud

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. 

Your Team & Role

As an Infrastructure Developer in the End User Experience Engineering department, you will partner with product owners, tech leads, designers, software engineers and delivery professionals to improve the macOS platform experience. You will develop software and automated solutions to manage the lifecycle of endpoint services as we solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to applied technical understanding and knowledge, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning.

Here is What You Can Expect on a Typical Day  

• Identify and resolve issues with macOS and related applications
• Ability to work effectively with other IT teams and internal business partners to identify, troubleshoot and resolve critical enterprise issues
• Evaluate, test, define, and deploy our corporate macOS Enterprise build for desktops and laptops
• Identify and remediate client and server-side security risks to the environment
• Create, code and support solutions to automate the creation, management, or destruction of infrastructure; with guidance, actively code against the roadmap
• Liaise with various technology personnel for problem resolution
• Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them
• Accelerate application development by building patterns of infrastructure services that are consumed self-service, resilient, reliant and in accordance with Prudential standards
• Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact and support the goals
• Create and maintain clear and crisp documents for support purposes and end user communications
• Provide and review reports as needed for both end user and Management
• Bring an understanding of relevant and emerging technologies, begin to find opportunities to provide input to the team, and embed learning and innovation in the day-to-day
• Work on problems of diverse scope in which analysis of data requires evaluation of identifiable factors
• Use programming languages including but not limited to Bash, Python, JavaScript, Ruby, and C#
• Patching and Application packaging as per organization requirements for mac devices

The Skills & Expertise You Bring

• Bachelor of Computer Science or Engineering or experience in related fields 
• Strong knowledge of MDM solutions such as Jamf Cloud and Microsoft Intune (Experience managing iOS & Android is a plus, not a must)
• Deep understanding of the macOS operating system as well as utilizing automation to manage and secure it
• Commitment to staying informed about emerging technologies, trends, and best practices for the Apple ecosystem
• Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization   
• Experience with agile development methodologies and Test-Driven Development (TDD) 
• Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company’s business 
• Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges 
• Excellent problem solving, communication and collaboration skills 
• Linux / UNIX Operating Systems: File Permissions, Network Configuration, Services, Process Manipulation 
• Database Fundamentals: Schemas, Tables, Permissions, SQL 
• Networking, TCP/IP and other common Communication Protocols: OSI Model, 3 Way Handshake, Stateful vs Stateless, Proxy Firewall 
• Test/Quality capabilities & methodologies (functional & nonfunctional) and associated tooling including quality automation

Knowledge/Understanding of the following:

• Management of modern workplace management tools (M365, Jamf, Intune)
• Application Programming Interfaces (API): Consumption & Development
• Infrastructure & Cloud Security practices including DevSecOps
• Dev Ops Tools & Practices: awareness, understanding of DevOps automation tools, practices & capabilities (continuous integration & continuous delivery) 
• Software Development Life Cycle (SDLC): Development and Design Fundamentals including SDLC and coding standards 
• Cloud Computing: Understanding and knowledge of AWS and Azure
• Disaster Recovery and High Availability 

Preferred Qualifications:

• Financial/Insurance industry experience is a plus, not a must

You’ll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.

#LI-IM1

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,000.00 to $123,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.