Technical Writer

Overview

The Technical Writer will coordinate assigned documentation projects within established timelines and standards to create, edit, and maintain high-quality technical documents for internal and external use. These may include manuals, processes and procedures, technical requirements and design documents, client-facing communications, and other materials as needed. Responsible for knowledge management repositories and documentation standards for the Implementation and Client Training Centers of Excellence (COE). 

Responsibilities

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. 
• Write user-friendly content that meets the needs of the target audience. 
• Develop and maintain detailed repositories of reference materials. 
• Evaluate current content and recommend improvements to documentation, processes, and formats. 
• Develop content in alternative media forms for maximum usability. 
• Contribute to and apply documentation standards and protocols. 
• Plan, develop, organize, write, and edit procedures and manuals. 
• Research and document technical design specifications and requirements. 
• Edit existing content to conform to standards and maximize clarity. 
• Maintain a comprehensive library of technical terminology and standards. 
• Analyze documents to maintain continuity of style and content. 
• Provide technical writing guidance to business partners and teams. 
• Communicate directly with management and development teams regarding documentation. 
• Plan future content to maintain consistency and quality. 
• Support information governance requirements and documentation standards.

Qualifications

• Bachelor's degree in Computer Science, Communications, or a related field or equivalent work experience. 
• Minimum 4-6 years of significant technical, functional, and user-facing writing background. 
• Proven excellence in creating documents for complex software applications. 
• Proven excellence in written and verbal communication skills. 
• Strong attention to detail. 
• Strong project management skills. 
• Ability to write in explanatory and procedural styles for multiple audiences. 
• Proven excellence in configuring and customizing SharePoint systems according to company and team specifications. 
• Proven excellence in analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint, Confluence, Jira, Visio, Adobe, etc. 
• Proficient skill in Articulate 360 and other well-adopted online authoring tools. 
• A background in the healthcare industry is a plus. 
• Familiarity with the SDLC and software development. 
• Certification through the Society for Technical Communicators is a plus.
• PMP certification is a plus. 

Cognitive / Mental Requirements:

• Communicating with others to exchange information.
• Problem-solving and thinking critically.
• Completing tasks independently.
• Making timely decisions in the context of a workflow.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Remembering and adhering to processes and protocols.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• May travel up to 10%

 

Base compensation ranges from $72,000 to $108,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 11/13/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 12/13/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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