Full-Time
Cloud-based platform for emergency response communication
$221.1k - $229.8k/yr
Senior, Expert
No H1B Sponsorship
New York, NY, USA
The position is based in Carbyne’s NYC office and requires proof of COVID-19 vaccination.
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Carbyne offers a cloud-based communications platform tailored for mission-critical centers like call centers and emergency response teams. Its technology focuses on real-time data collection and collaboration, allowing clients to access and distribute vital information quickly. This helps improve decision-making and operational efficiency, enabling faster call handling and better management of high call volumes. Carbyne stands out from competitors by providing a comprehensive suite of applications on a single platform, which enhances service delivery and can potentially save lives. The company's goal is to empower its clients with the tools they need to respond effectively in critical situations.
Company Size
201-500
Company Stage
Series C
Total Funding
$136.9M
Headquarters
New York City, New York
Founded
2014
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Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Unlimited Paid Time Off
Paid Sick Leave
Wellness Program
Appointment Underscores Commitment to NG911 Emergency Response Public SafetyNEW YORK, March 24, 2025 /PRNewswire/ -- Carbyne, a global leader in mission-critical contact center solutions, today announced the appointment of Colby Proffitt as Chief Marketing Officer (CMO). Drawing on extensive experience in tech marketing, as well as direct support of various public sector agencies, Proffitt joins Carbyne to help revolutionize emergency response across state, local, and municipal public safety agencies as well as enterprise sectors such as transportation, oil gas, and public utilities
The Orleans Parish Communication District is assisting residents and tourists who need help by providing dispatchers with accurate caller location, live video to 9-1-1, and AI-powered translation services.NEW ORLEANS, Feb. 7, 2025 /PRNewswire/ -- New Orleans is no stranger to big events. And the Big Game this weekend is no different.With over 100,000 visitors expected to descend on New Orleans to see the Kansas City Chiefs defend their title against the Philadelphia Eagles, the Orleans Parish Communication District (OPCD) is prepared for the influx of emergency calls that such big events bring.By implementing Carbyne technology, OPCD 9-1-1 call takers and dispatchers benefit from state-of-the-art emergency response capabilities, ensuring quicker and more effective assistance for visitors and residents during this major event.Tools include:Smart triaging - prioritizing emergencies for faster responsePrecise caller location - pinpointing exact locations for quicker, more accurate dispatchAI-powered translation and transcription - breaking language barriers in real-timeLive video to 9-1-1 - giving dispatchers real-time eyes on the sceneOPCD is dedicated to providing the best emergency services to everyone in New Orleans – visitors and residents alike."Here at OPCD we are laser-focused and committed to ensuring we have the best technology available to serve the residents, visitors, and public safety personnel in New Orleans," said OPCD Executive Director Karl Fasold. "We and our Public Safety Partners are using every tool in our toolbelt to ensure the safety of all during the The Big Game and beyond. By leveraging Carbyne's APEX tools, OPCD has access to the most advanced location information, multimedia capabilities, and translation services available through 9-1-1. In addition, the cloud-native nature of APEX provides resiliency and reliability that can't be achieved with traditional telephony systems
Upgrade Enhances the Center's Efficiency, Offering Faster Response Times, Real-Time Data Access, and Greater Resilience for the Community in Critical Situations. NEW YORK, Dec. 10, 2024 /PRNewswire/ -- Carbyne®, a global leader in public safety technology, proudly announces that the Fairfield County Sheriff's Office in Lancaster, Ohio, has transformed its emergency response capabilities with the launch of the Carbyne APEX cloud-native call handling platform. Carbyne APEX is an all-in-one platform offering a comprehensive suite of AI-powered features, including translation, transcription, call surge mitigation, and rich media integration like live video and silent chat. These capabilities provide critical data to emergency responders, enabling better-informed decision-making and faster resolution. As a cloud-native solution, it automatically updates, providing up-to-date technology and uninterrupted operations
Innovative Collaboration Can Empower Law Enforcement with Unprecedented Access, Situational Awareness, and Streamlined Information Flow for Faster, Better-Informed DecisionsNEW YORK, Aug. 5, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today announced a promising collaboration with global public safety technology leader Axon, a trusted provider of real-time crime center technology for public safety. Carbyne and Axon will integrate Carbyne's advanced 9-1-1 caller data into the Fusus by Axon platform and Fusus by Axon's real-time security camera feeds and sensors into Carbyne's Cloud-Native Call Handling Solutions. This integration creates a seamless flow of critical information for the customer, enhancing emergency response and situational awareness for law enforcement and public safety agencies.In emergency situations, every second counts. According to the Federal Communications Commission (FCC), reducing 9-1-1 response times by just one minute could save as many as 10,000 lives annually. By integrating Carbyne's Next Generation9-1-1 caller data with the robust capabilities of the Fusus by Axon platform, this collaboration will aim to bridge information gaps and expedite response times.Enhanced Emergency ResponseCarbyne's platform leverages artificial intelligence (AI) to enable faster, more efficient emergency resolution with features like live two-way translation of non-English calls, prioritization of calls based on their urgency, and the integration of AI virtual assistant to handle non-emergency calls
NEW YORK, Aug. 2, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.Improving Efficiency and Precision for Call TakersCarbyne Universe, known for handling rich media inputs such as video, audio, and precise location data, now offers a more comprehensive toolset for emergency call centers. The integration of live audio and AI-based chat and one-way voice translation and transcription allows call takers to receive, record, and playback critical audio data seamlessly, enhancing effective communication and detailed documentation.Currently, many PSAPs rely solely on human translators, leading to prolonged response times for non-English calls—sometimes as much as a 125% delay in call handling times. With Audio in Universe, the system can identify supported languages automatically and translate the caller's words within seconds, assisting emergency telecommunicators in promptly responding to non-English calls.The automatic one-way audio translation feature offers a major improvement for operations in PSAPs around the country. Two-way audio translation is currently in testing and will hit the market soon