CFC

Cyber risk underwriting through MGA platform

Claims Specialist

Claims AdjudicationUpdated on Nov 13

Full-timeMelbourne VIC, AustraliaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience handling claims.
A good understanding of insurance policy wordings; experience with policies is an advantage.
Experience working with incident response vendors, particularly legal and forensic providers.
Good computer skills, including Microsoft Outlook, Word, and Excel; experience using ECF is an advantage.
Experience dealing with external stakeholders in a customer service or consultancy environment.
Ability to communicate credibly with clients and partners about the value of CFC’s products and services in responding to their needs.

Responsibilities

Proactively handle a cross-section of claims, including professional liability, management liability, D&O, and E&O claims, from first notification of loss through settlement.
Handle claims as necessary on behalf of CFC Claims Australia as a third-party administrator to CFCU (surplus lines).
Foster good relationships with policyholders, brokers, underwriters, and capacity providers, and drive excellent customer service.
Work actively with a panel of response vendors during claims incidents.
Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and seek to reduce claims leakage.
Prioritize work as necessary and identify deadlines stipulated within lawsuits and demand letters, as well as deadlines for addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value-for-money service is provided and received within required timeframes.
Perform general claims administration, including electronic file management, filing, payment requests, and producing management information.
Work closely with underwriters by providing feedback on claims issues and trends, and work with the Products team on developing CFC’s products and wordings.
Identify and escalate claims-related issues to the Claims Manager and Claims Director where necessary.

Desired Qualifications

Experience working with insurance policies is an advantage.
Experience using ECF is an advantage.

Are you an emerging insurance professional with a keen eye for detail and a passion for learning? We are seeking a detail-oriented and proactive Claims Specialist to join our growing Claims team based in Melbourne.

About the role:

An experienced claims professional is required to further strengthen CFC’s Claims Team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in D&O and E&O claims.

This role will work with colleagues in CFC’s office in London, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high quality response to our Insureds.

The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (ASIC and Lloyd’s) requirements and obligations.

Proactively handle a cross-section of claims including professional liability, management liability, D&O and E&O claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).
Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.

Minimum of 3 years’ experience of handling claims.
Good understanding of insurance policy wordings – policies a particular advantage.
Experienced at working with incident response vendors, in particular legal and forensic providers.
Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
Experienced at dealing with external stakeholders in a customer service or consultancy environment
Excellent communication skills and capable of credibly speaking to clients and partners and the value CFC’s products and services provide in responding to them.
Positive and enthusiastic attitude.

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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