Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Support Specialist

Delivery & Courier DrivingConfirmed live in the last 24 hours

Part-timeWilson, NC, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
A valid state or provincial driver's license and a clean driving record are required.
Computer knowledge is required.
The role requires the ability to follow instructions given over the phone or in person.
The role requires the ability to work and communicate effectively with others.
The role requires kindness and compassion when working with the deceased and their families.
The role requires the ability to maintain composure in challenging situations.
The role requires good verbal and written communication skills.
The role requires the ability to maintain confidentiality.
The role requires professional appearance; suits are required when in contact with families, while casual attire is acceptable for vehicle maintenance, general cleaning, and outdoor maintenance.
The role requires comfort speaking with customers by phone about sensitive matters.
The role may require availability for an on-call rotation, including weekends.
The role requires the ability to work indoors and outdoors in all seasons and weather conditions.
The role requires frequent periods of sitting and standing, and climbing stairs to access buildings.
The role requires manual dexterity and the ability to lift up to 75 pounds and push or pull up to 200 pounds.
The role may require work beyond standard hours, including rotating weekends, nights, and holidays, and may require on-call availability.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call removals from hospitals, nursing homes, residences, and scenes, transporting the deceased to the funeral home or designated location in accordance with local and state laws and company policies and procedures.
Maintain knowledge of applicable company policies and procedures and ensure they are followed at all times.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Cooperate with first responders, Medical Examiners, hospital staff, and others, and accommodate their processes and procedures.
During first calls, gather information related to a passing, enter it into company systems, send Release Authorizations as needed, and dispatch for pickup.
During home removals or other removals where family members are present, interact courteously and professionally with bereaved families, respond sensitively to the environment, follow documentation procedures, and make a warm and courteous first impression.
Keep the removal vehicle clean inside and out, maintained, and fueled.
Maintain adequate supplies of personal protective equipment and cleaning supplies in removal vehicles.
Direct phone calls to appropriate team members; answer families' calls and questions or gather information to find answers.
Greet and receive client families and other people entering the building, providing information and assistance with a friendly attitude.
Assist passengers entering and leaving vehicles, with particular patience and care for people with disabilities and older adults.
Assist the Funeral Director with moving the casketed deceased and related items in and out of visitation areas, funeral-home chapels, churches, and other service locations.
Assist the Funeral Director and/or Licensed Apprentice with dressing and casketing the deceased and placing them in appropriate cremation containers.
Drive the hearse or other vehicle in funeral corteges and other funeral-related activities.
Perform tasks during funerals and visitations to help Funeral Directors ensure services run as planned.
Transport the deceased to and from crematories, airports, funeral homes, and other designated locations.
Run errands, including floral deliveries and picking up supplies or documents.
As needed, transfer and split cremated remains, log them correctly, and store them in the cremation cabinet.
As needed, release cremated remains to specified people using required forms and follow chain-of-custody, paperwork, and deceased-identification processes.
As needed, release personal effects to specified people using required forms, document items leaving company custody, and upload necessary forms.
As needed, maintain logs for cremated remains, personal effects, and other product inventory.
As needed, complete and finalize service items, including securing payments, printing or ordering stationery materials, coordinating with outside vendors, and obtaining signatures on paperwork.
Perform other tasks assigned by management during day-to-day operations.
Travel locally and to surrounding communities using a company vehicle, with occasional out-of-state travel and no overnight travel.

Desired Qualifications

Customer service experience is a plus.
Funeral service experience is a plus.
Bilingual ability is preferred.

Our associates celebrate lives. We celebrate our associates.

A Funeral Support Specialist is responsible for assisting with funeral home and cremation day-to-day operations, which includes physical work and office related tasks. Duties include first call removals, assisting with casketing, setting up service areas and driving company vehicles. Office duties include answering phones courteously and politely and assisting with funerals, memorials and other services or ceremonies as requested.

JOB RESPONSIBILITIES

Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
Maintains knowledge of applicable company policies and procedures and ensures that they are carried out at all times.
Follows processes for chain-of-custody, paperwork and deceased identification
Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
When taking a First Call, gathers all information related to a passing, enters information into company systems, sends “Release Authorizations” as needed, and dispatches for pick-up.
For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
Directs phone calls to appropriate team members. Able to answer phone calls for families and answer all necessary questions they might have or ability to gather information/find the answer.
Greets and receives client families and/or other people entering the building for information and assistance
Maintains a friendly attitude while offering assistance and guidance to all people entering the location
Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
Run errands such as for floral delivery, picking up supplies, documents, etc.
May transfer and split cremated remains, log properly, and store said remains into cremation cabinet.
May release cremated remains to specified person on forms. Follows processes for chain-of-custody, paperwork, and deceased identification.
May release personal effects to specified person on forms, marking those items as leaving company custody, and uploading necessary forms.
May maintain logs for cremated remains, personal effects, and other product inventory as needed.
May execute and finalize items for services, including, but not limited to, securing payments, printing and/or ordering stationary materials, coordinating with outside vendors, obtaining signatures on paperwork, etc.
Other tasks as deemed necessary by Management during day-to-day operations.

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Certification/License

Valid state/province driver’s license with a clean driving record

Experience

Customer service experience a plus
Funeral service experience a plus

Knowledge, Skills and Abilities

Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
Computer knowledge is required.
Ability to follow instructions given over the phone or in person
Ability to work and communicate effectively with others
Ability to work with kindness and compassion for the deceased and their families
Ability to maintain composure in challenging situations
Good verbal and written communications skills
Ability to maintain confidentiality
Comfortable speaking to customers on the phone about sensitive matters.
Bilingual preferred.
May require ability to work an on-call rotation schedule including weekends

WORK CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Work indoors and outdoors during all seasons and weather conditions
Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel
Professional Dress is required when in contact with families

Work Postures

Frequent, continuous periods of time sitting and standing
Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity
Ability to lift up to 75 pounds; push/pull up to 200 pounds

Work Hours

Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation

May be required to work an on-call schedule

Postal Code: 27896Category (Portal Searching): OperationsJob Location: US-NC - Wilson

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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