Hersha Hospitality Management

Manages hotels and investments for owners

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChelsea, MA, USA$55k - $60kIn-person

About the Job

Requirements

Associate’s or Bachelor’s degree preferred.
2 to 5 years of hospitality-related experience.
Ability to work a schedule that varies and may include holidays and weekends.
Ability to stand for extended periods; walk, push, lift up to 25 pounds, bend and reach, stoop, kneel, or crouch.

Responsibilities

Manage hotel front office operations in accordance with established guest service and sustainability standards.
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor guest room occupancy to ensure efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow Material Safety Data Sheet and Occupational Safety and Health Administration standards.
Perform other duties as requested by management.

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Your Background and Skills

Associate’s or Bachelor’s degree preferred.
2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Compensation: 55000 to 60000 (USD)

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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