Automotive Service Advisor
About the job
- Toyota experience is preferred but not required.
- Candidates should be organized and friendly.
- Candidates should demonstrate the ability to manage others.
- Candidates should have time management skills.
- Candidates should communicate effectively with customers.
- Candidates should maintain a professional, well-groomed appearance.
- Candidates should have a consistent record of service and sales success.
- Candidates should have a strong record of positive customer satisfaction results.
- Candidates should be team-oriented and self-motivated.
- Candidates should be able to work with little supervision.
- Candidates must have a clean driving record and a valid driver's license.
- Oversee service orders and Drive Lane flow to ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience by carrying out assignments that allow the dealership to leave a positive impression on the customer.
- Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work efficiently among technicians.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain the Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems and order parts and tools as necessary.
- Oversee warranty-claim administration, training, and supervision of the service department.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain a good working relationship with the factory and foster positive employee relations.
- Spanish fluency is highly desirable but not required for application.
About the company
MAP Automotive Group runs car dealerships for drivers buying factory-fresh or used vehicles and owners seeking maintenance, repairs, and replacement parts. Its stores represent Toyota, Lexus, Chrysler, Dodge, Jeep, Ram, and Kia, combining mainstream vehicles and luxury cars within the same operating group. Customers browse inventory online and complete purchases through local dealerships, where they also arrange financing and choose vehicle protection products. The group earns money from vehicle sales and ongoing automotive services, with body shops handling collision repairs and a custom shop handling vehicle modifications. MAP Automotive Group is headquartered in Lexington, Kentucky.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lexington, KY
Founded
N/A
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Simplify's Take
What believers are saying
- Meade Lexus of Lakeside's full-time Utica experienced technicians get certification reimbursement: ASE and state inspection costs are covered.
- Full-time quick-lube technicians at Fox Toyota in Clinton get shop support: air conditioning and provided uniforms.
- Meade Lexus of Lakeside's full-time Utica experienced technicians get retirement support: its 401(k) plan includes employer contributions.
What critics are saying
- Toyota on Nicholasville's full-time detailers face shop exposure: fumes, chemicals, dust and high noise levels.
- Lake City Toyota's full-time Florida express-service technicians need travel flexibility: training requires occasional travel.
- Lake City Toyota's full-time Florida Internet Sales Manager faces off-hours expectations: leadership includes evenings, weekends and peak traffic.
What makes MAP Automotive Group unique
- MAP sources cars beyond trade-ins: its Buying Center uses Kelley Blue Book offers without requiring another vehicle purchase.
- MAP ties vehicle access to ministry: Second Gear supplies affordable cars to low-income families.
- Lexus of Lexington funds local youth: its annual March vehicle raffle directs all proceeds to two community beneficiaries.
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