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Full-Time

Team Lead – Site Reliability

Confirmed live in the last 24 hours

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

AI & Machine Learning
Fintech
Enterprise Software

Senior, Expert

Mississauga, ON, Canada

This is a hybrid opportunity in Mississauga, ON.

Category
DevOps & Infrastructure
Site Reliability Engineering
Required Skills
Kubernetes
Python
AWS
Terraform
Development Operations (DevOps)
CircleCI
Requirements
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
  • 5+ years of experience in site reliability engineering or a related field.
  • Proven leadership and team management experience.
  • Experience with systems programming languages, such as Go or Python, and shell scripting.
  • Proficient with Terraform and infrastructure as code principles.
  • Demonstrated proficiency in public cloud environments, particularly AWS.
  • Hands-on experience with Kubernetes management within AWS EKS.
  • Experience with CI/CD automation tools, such as CircleCI and ArgoCD.
  • Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.
  • AWS and Kubernetes Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, CKA, CKS, CKAD, KCNA) are desirable.
Responsibilities
  • Ensure that infrastructure and applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).
  • Maintain well-documented standards and best practices to ensure services are built for high availability and security.
  • Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
  • Document any incidents thoroughly, along with corresponding problem records and corrective actions.
  • Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
  • Enhance governance processes to ensure all platform components meet current standards.
  • Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
  • Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with engineering teams to remediate findings.
  • Collaborate with engineering teams to optimize infrastructure for security, resiliency, and cost targets based on collected feedback.
  • Document processes and maintain records related to infrastructure procedures and strategies, ensuring appropriate alerts and support procedures are in place for quick incident remediation.

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding their offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

M&A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%
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Simplify's Take

What believers are saying

  • Strategic partnerships with companies like VertexOne and NorthStar enhance KUBRA's service offerings and market reach.
  • The launch of advanced analytics and new payment solutions like KUBRA EZ-PAY demonstrates the company's commitment to innovation.
  • Recognition as one of Arizona’s most admired companies and a top workplace in technology highlights KUBRA's strong organizational culture and employee satisfaction.

What critics are saying

  • The highly specialized focus on utilities and government sectors may limit market expansion opportunities.
  • Integration challenges with partners and new technologies could disrupt service delivery and client satisfaction.

What makes KUBRA unique

  • KUBRA's focus on utility companies and government entities allows it to specialize in addressing the unique challenges of these sectors, unlike competitors with a broader market approach.
  • The dual revenue stream from subscription fees and transaction fees provides financial stability and enables continuous innovation.
  • KUBRA's extensive reach, impacting over 40% of households in the U.S. and Canada, sets it apart as a significant player in the customer experience management space.