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Goodwill of Greater Washington

Workforce development and adult education nonprofit

IT Support Specialist

Full-TimeDeadline 9/15/27
$26 - $28
Junior
Certification
Washington, DC, USA
In PersonTravel to store locations within the Goodwill market area is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Must have reliable personal transportation and a valid driver's license, and be able to drive to any location within the Goodwill market area.
  • Working knowledge of basic hardware and software systems.
  • Working knowledge of Microsoft products such as Outlook, Word, and Excel.
  • Basic troubleshooting skills and experience using remote troubleshooting applications.
  • Detail-oriented and well organized.
  • Ability to multitask.
  • Self-motivated to address IT concerns.
  • Proven break/fix computer skills.
  • High school diploma or equivalent.
  • One to two years of industry experience in a support center or helpdesk.
  • A+ certification.
Responsibilities
  • Provide remote and in-person technical assistance for incoming queries and issues related to computer systems, software, and hardware; isolate problems, determine and implement solutions, diagnose issues, and request additional support as needed.
  • Manage and track issues and escalations to ensure timely resolution of customer issues.
  • Travel to store locations to provide hands-on support.
  • Respond to email messages and phone calls from internal customers seeking help.
  • Log requests in the helpdesk system.
  • Troubleshoot hardware and software problems, assist users with desktop applications, and provide user training.
  • Escalate problems to network or system support personnel when they cannot be identified and corrected in a timely manner.
  • Provide first-level telephone, email, and web support for computer systems, software, hardware, and telecommunications systems.
  • Follow up with customers to ensure issues have been resolved.
  • Gather customer feedback about computer usage.
  • Perform other job-related duties as assigned.
Desired Qualifications
  • Certificate in a computer- or IT-related area of study or equivalent.
  • MCSA (Microsoft Certified Systems Administrator).
  • Point-of-sale support experience.

About the company

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Goodwill of Greater Washington

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Website

Goodwill of Greater Washington is a nonprofit that provides education, job training and employment services to people facing barriers to work in the Washington metropolitan area. It funds these programs through donated-goods retail stores, charitable giving and contract operations in custodial services, pest control and grounds maintenance. Its stores collect and resell clothing and household goods across the District of Columbia, Maryland and Virginia. The organization also operates the Goodwill Excel Center, an adult charter high school where residents who left school can earn a diploma. Founded in 1935, it is headquartered in Washington, DC.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Washington, DC

Founded

1935

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