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Datavant

De-identification and linking health data SaaS

Lead Health Information Specialist

Clinical Support & Patient AdministrationPosted on Nov 12
Full-timeWashington, DC, USA$22.20 - $27.75 /hr

About the Job

Requirements

  • A high school diploma or equivalent from an accredited institute recognized by the State Department of Education is required.
  • Willingness and ability to travel locally on a weekly basis as needed.
  • Proficiency with computers, email systems, and standard office equipment.
  • A strong understanding of HIPAA and patient confidentiality requirements.
  • Ability to handle sensitive information with discretion and professionalism.
  • Ability to stay organized while working quickly, with strong attention to detail.
  • Pass an annual introductory HIPAA examination.
  • Take and pass a 90-day Release of Information (ROI) certification course with a score of 85% or higher.
  • Prior experience in healthcare, medical records, health information management, or Release of Information is required.
  • Many clients require post-offer health screenings and proof of or completion of vaccinations such as influenza, Tdap, and COVID-19; exemption requests are reviewed case by case.

Responsibilities

  • Provide call support and assist with Release of Information-related inquiries.
  • Process medical record requests accurately and confidentially in compliance with HIPAA.
  • Assist the Supervisor with inventory management, including oversight of the Healthsource queue and prioritization of urgent requests.
  • Serve as a subject-matter resource for team members on Release of Information workflows, electronic medical record navigation, standard operating procedures, and best practices.
  • Support client and internal escalations with timely follow-up and clear communication.
  • Assist with training and onboarding new hires, including mentoring and coaching.
  • Facilitate team training sessions and ongoing education to reinforce compliance and quality standards.
  • Perform data entry, faxing, scanning, and other administrative duties as needed.
  • Maintain professionalism and effective communication with patients, providers, and clinical staff.
  • Support overall team productivity and quality goals.

Desired Qualifications

  • Supervisory or lead experience is strongly preferred.
  • Previous production- or metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

About the Company

Datavant

De-identification and linking health data SaaS

Datavant provides software to securely share health data by removing personal identifiers and linking records from multiple sources. Its SaaS platform de-identifies datasets and connects data across hospitals, research centers, pharma, and public health groups for cohesive analysis. It differentiates itself by combining privacy-preserving de-identification with cross-source data linkage in the health sector, supporting interoperability while protecting privacy. Its goal is to enable secure, privacy-friendly exchange of health information to advance research, patient care, and public health.

Company size
5,001-10,000
Company stage
Series B
Total funding
$80.5M
Headquarters
San Francisco, CA
Founded
2017

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