Denso

Automotive HVAC systems and components supplier

Advanced IoT Technician - DMMI

System AdministrationConfirmed live in the last 24 hours

Full-timeBattle Creek, MI, USANo salary listed

About the Job

Requirements

A high school diploma.
Two years of relevant experience.
In-depth knowledge of Internet of Things applications and manufacturing processes related to Internet of Things systems, including lot trace management, warehouse management systems, and Andon systems.
The ability to analyze and repair complex, highly integrated information technology and operational technology systems.
In-depth understanding of information technology and operational technology infrastructure systems and tools.
The ability to coordinate activities with internal groups whose systems depend on or provide input to operational technology systems.
Understanding of and ability to analyze and correct issues related to application programming interfaces, servers, networks, gateway devices, and databases.
Strong knowledge of networking technologies and terminology, including subnetting, Internet Protocol addressing, virtual local area networks, and troubleshooting.
The ability to independently evaluate and develop solutions to complex problems using sound judgment.
The ability to use a ticketing system to respond to customer requests and document requests and resolutions.

Responsibilities

Analyze and correct problems associated with the manufacturing lot trace management system caused by incorrect use, input, or setup, and escalate code-related problems to development staff.
Communicate incident conditions, actions taken, and next steps to the chain of command and stakeholders using standard communication protocols such as Microsoft Teams and Outlook.
Coordinate root-cause identification and countermeasure implementation for prolonged incidents, and report status and completion to stakeholders.
Analyze whether a server reboot is necessary and conduct the reboot when needed.
Determine which personnel or teams to engage to restore normal production operation, including the development team and other information technology and data center members.
Conduct complex searches using Structured Query Language queries to provide part information requested by customers.
Provide emergency support through a required 24/7 on-call rotation.
Travel up to 15% in North America.
Develop documentation and training plans, and conduct training for the helpdesk and other support staff.
Use Sysinternals, Grafana, and Graylog to analyze and correct in-house application-specific problems.
Investigate server issues related to Internet of Things systems and resolve issues involving central processing unit usage, memory usage, and services.
Coordinate incident-resolution activities for Internet of Things systems.
Create tables for new products in lot trace management systems.
Respond promptly to customer service, incident, change, and problem requests.

Desired Qualifications

An associate degree in a relevant field.
Relevant certifications.
Three or more years of experience.

Advanced IoT Technician

Core Hours: 4:00pm-12:30am

** A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

Key Duties and Responsibilities:

Utilizes in depth knowledge of IOT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determines if problem is code related and if so, escalates to Development staff.
Clearly and concisely communicates current condition, actions taken and next steps to resolve incident to chain of command and stakeholders utilizing standard communications protocols such as teams, outlook, etc.
Coordinates identification of root cause and countermeasure implementation for prolonged incidents. Reports statuses and completion to chain of command and stakeholders.
Has access and ability to analyze the necessity and conduct server reboot when needed.
Utilizing an understanding of overall system components and their interaction, determine when and whom to engage in order to restore normal production operation, including escalation to development team, or other ITDC members.
Conduct complex searches based on customer requests to provide part information utilizing SQL queries.
24/7 on call emergency support rotation required.
Up to 15% North America travel required.
Develop documentation, create training plans, and conduct training for Helpdesk and other support staff.
Utilizes tools such as Sys internals, Grafana, Gray-log to analyze and correct in-house application specific problems
Conducts initial investigation into server issues related to IOT systems and identifies and resolves issues with CPU/memory usage and services.
Coordination of incident resolution activities for IOT systems.
Creation of tables for new products in lot trace management systems
Proactively and promptly responds to customer Service, Incident, Change, and Problem requests

Skills and Abilities:

Understanding of Manufacturing processes and how these processes relate to IOT applications such as lot trace management, warehouse management systems, Andon systems, etc.
Must possess a very strong ability to effectively analyze and repair complex, highly integrated IT/OT systems.
In depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems.
Excellent written and verbal communication skills
Strong commitment to excellent customer service
Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems.
Relational understanding of and ability to analyze and correct system issues related to API, server, network, gateway devices, database and others.
Knowledge of OT systems utilized in the manufacturing environment as related to IOT data etc.
Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLAN’s and troubleshooting
Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty areas and use of sound judgement
Ability to properly use ticketing system in order to respond to customer requests and appropriately document requests and resolutions.

Education/Experience:

High school diploma
2 years of relevant experience

Preferred:

Associates Degree in relevant field
Relevant Certifications
3 plus years experience

About the Company

Denso

Automotive HVAC systems and components supplier

Denso Thermal Systems S.p.A. designs, develops, manufactures and sells automotive thermal solutions including air-conditioning systems, engine cooling, heat exchangers, radiators and compressors, plus integrated cockpit and front-end modules for cars, commercial vehicles, tractors, and buses. Its systems regulate cabin temperature and engine cooling by circulating refrigerants and transferring heat, while cockpit modules combine instruments and front-end parts into a single assembly. As part of the DENSO Group with a global manufacturing and aftermarket footprint, it differentiates itself through a broad, end-to-end product lineup across multiple vehicle types. Its goal is to deliver reliable, efficient thermal solutions and integrated vehicle modules to OEMs and aftermarket customers worldwide, supporting safe and comfortable mobility across diverse mobility sectors.

Company size: 10,001+
Company stage: IPO
Headquarters: Kariya, Japan
Founded: 1947

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