All Accor

Global hotel management, franchising, loyalty program

Room Controller

Hotel Guest ServicesUpdated on Nov 11

Full-timeLagoi, Sebong Lagoi, Teluk Sebong, Bintan Regency, Riau Islands, IndonesiaNo salary listedIn-person

About the Job

Requirements

Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
Strong familiarity with hotel Property Management Systems (PMS), especially Opera.
Excellent verbal and written English communication skills.
High attention to detail with strong multitasking and problem-solving abilities under pressure.

Responsibilities

Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
Assist with check-ins, check-outs, and guest communication during peak operational hours.

Job Description

Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
Assist with check-ins, check-outs, and guest communication during peak operational hours.

Qualifications

Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
Excellent verbal and written English communication skills.
High attention to detail with strong multitasking and problem-solving abilities under pressure.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs