Home Health Aide - Medical Administrative Support

MedSpecialized, Inc. is looking for a Home Health Aide – Medical Administrative Support!

Job Overview

We are looking for experienced Home Health Aides (HHAs) to join our healthcare team and provide medical administrative and patient support for a US-based healthcare client.

This role is ideal for candidates with Home Health Aide experience who are interested in transitioning their healthcare knowledge into a medical administrative support role. Candidates with US Healthcare or BPO Healthcare experience are highly encouraged to apply.

Experience with medication prior authorizations, pharmacy-related tasks, insurance processes, referrals, or healthcare documentation is an advantage.

Work Arrangement

This position offers a remote work arrangement for qualified applicants residing outside Cebu.

Applicants residing within Cebu are required to work onsite at our Cebu IT Park office.

• Outside Cebu: Remote work
• Within Cebu: Onsite work
• Work Schedule: Night Shift
• Office Location: 8th Floor, Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities

• Provide medical administrative and patient support to US-based healthcare teams.
• Assist with patient-related inquiries and coordination.
• Communicate with patients, caregivers, healthcare providers, and other healthcare professionals.
• Assist with medication-related administrative tasks and documentation.
• Support medication prior authorization (PA) processes when required.
• Coordinate and follow up with healthcare providers, pharmacies, and insurance companies.
• Assist with scheduling, referrals, medical records, and other healthcare administrative tasks.
• Review and maintain accurate patient information and healthcare documentation.
• Document calls, communications, and patient-related activities accurately.
• Maintain patient confidentiality and handle sensitive healthcare information appropriately.
• Perform other healthcare administrative support tasks as assigned.

Requirements

• Home Health Aide (HHA) experience is required
• Experience working with home health patients, caregivers, or healthcare teams
• US Healthcare or BPO Healthcare experience is highly preferred
• Experience with medication prior authorization, pharmacy, insurance, referrals, or healthcare documentation is an advantage
• Excellent English communication skills, both verbal and written
• Strong interpersonal and customer service skills
• Computer literate and comfortable using healthcare systems and online platforms
• Strong attention to detail and organizational skills
• Able to handle confidential patient information
• Willing to work on a night shift
• Willing to work during weekends and holidays when required
• Cebu-based applicants must be willing to work onsite
• Applicants outside Cebu must have a stable internet connection and a conducive home workspace

Because this role handles sensitive patient records in a remote setting, strict adherence to HIPAA protocols is required, supported by standard time and productivity management tools.

Compensation and Benefits

• Monthly Salary: PHP 20,000 – PHP 30,000
• ₱2,000 Perfect Attendance Bonus
• ₱2,000 Prorated Risk/Site Allowance for qualified onsite employees
• 10% Night Differential
• Government-mandated benefits
• Health Insurance
• Life Insurance
• Accident Insurance
• Paid time off
• Paid Training Period

Onsite Perks

For Cebu-based employees:

• 🍽️ Free meals
• ☕ Free coffee
• 🍦 Free ice cream

Our Recruitment Process

1. Candidate Application Form
2. General Assessment
3. Phone Screening
4. Technical Interview
5. Reference Check
6. Job Offer
7. Training

Ready to take your Home Health experience into the US healthcare industry? Join MedSpecialized, Inc. and become part of a growing healthcare team!

For more information about our company, visit www.medspecialized.com.

PRO TIP: Candidates with Home Health Aide, US Healthcare, BPO Healthcare, Medication Prior Authorization, Pharmacy, or Insurance experience are highly encouraged to apply!